Conflict Causes

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Conflict Causes Conflict is a process in which one party perceives that its interests are negatively affected by another party (Kinicki 2009). This is a normal and natural part of any work place. When it occurs, there is a tendency for morale to be lowered and decreased productivity. However, conflict can be useful, it can push conflicting parties to grow, communicate and urge the flow of new ideas. For this to happen, leaders need to understand why conflict occurs and take the correct steps to resolve it. According to psychologists Art Bell and Brett Hart, there are eight common causes of conflict within the workplace; conflicting resources, conflicting styles, confliction perceptions, conflicting goals, conflicting pressures…show more content…
A patient had been sent for exam with an incomplete referral. When questioning the patient prior to the exam, the technologist determined that there was no billable indication for the exam. The referring physician’s office was closed for the day and could not be contacted to remedy the situation. When the technologist discussed the situation with the supervisor, she was told “just make something up and do the exam. Dr. X is refers to us often and we do not want to lose his business”. In this particular instance the technologist stuck to her values and explained the situation to the patient, who agreed to reschedule the exam. As a leader is important hold your employees to your same morals. Try not to ask your team to do anything that goes against their values or yours as a leader. Unpredictable Policies: Policies and procedures are established to create boundaries for acceptable behavior and outline expectations. If there is a change to those policies and that information is not properly decimated to the staff, confusion and conflict can occur. As a leader, if you fail to apply policies consistently to the staff, the inequality in treatment can cause dissention in the workplace. There was one employee in my organization that could do no wrong in the eyes of the supervisor. He was tardy or regularly absent from work, let left work for other technologist to complete and the quality of his work was poor. Other team members became aware of the lack of
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