Conflict, Dispute, And Negotiation

919 WordsMay 8, 20174 Pages
Distinguish between the concepts of conflict, dispute, and negotiation. Examine their differences as well as how they relate to each other. Conflict is “a struggle; clashing of views or statements”. (Cope, 2014) A dispute would be a controversy or disagreement that pushes a person’s buttons to make them prove another person wrong. (Cope, 2014) Negotiation however, is the process or attempt at resolving a conflict that has elevated into a dispute. People come across conflicts daily as humans and rarely agree with each other. Conflicts arise due to how an individual views something that happened; an action that took place or even a statement or opinion that is expressed. Conflict, disputes, and negotiation are interrelated to each other. A…show more content…
The first topic I found interesting in this course is the Levels of Conflict Model. I had never contemplated or understood the levels of conflict before. It creates perfect sense that each level would progress up to the next level. Starting with life experiences, until a life experience is perceived as being harmful, it stays just an experience. After viewing a life experience as a harmful experience, the persons thought process automatically flows into who or what to blame for this experience, escalating the conflict to the blaming level. Then once one figures out who or what to blame they either stop there, as did the author Joey Cope of our course materials did in his piece “Defining the Levels of Conflict” (Cope, 2014) or consequently, they move on to the claiming step. Once at the claiming step their needs can range from an apology to monetary demands depending on how severe the experience is deemed to be. All of which would fulfill the need for justice, although if the other party is not willing to provide this justice, then the need further escalates the conflict to a dispute ending with a negotiator, a lawyer, and/ or in a courtroom. Understanding how conflict escalates can only render a negotiator more effective. It can help the negotiator de-escalate conflict, or in disputes, assist parties in understanding one’s perspective. Understanding how one came to the blaming level and/or claiming level of the perceived harmful life experience can be valuable
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