Conflict is essential for organisational success
In this current era of modernization and development, there is a serious economic war between firms of different sizes. Many firms have capabilities to success in the market and maintain their position for a very long period of time. Such firms that keep the hold of the market deals with the organisational conflicts effectively and efficiently (1). It is obvious that one can find different nature of people in a workplace and thus causing conflicts. Many researchers and scholars have mentioned that organisational conflict is unavoidable and it is the duty of managers and leaders to manage the conflict to achieve remarkable success and to stand out in the market. As it is clearly noticed
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In addition, another main cause of organisational conflict is the ambition and enthusiasm of different individuals. Each individual has his or her own way of achieving goals and get the self-motivation by taking different decisions. It is very rare that in a firm a group of individuals completely agree with another group without presenting their own point of view or thinking. Such behaviour of individuals at some point create conflicts, which if not resolved or managed at the right time or in a right way will affect the success of an organisation. Moreover, workplace conflict can also be divided into two different types, firstly, it arises when people take some decisions or actions that are more focused to their jobs and they are in opposition. Second scenario will be when two different type or nature of employee don’t get along. This second category if not resolved at the beginning of conflict it can sometime become clash and thus become very challenging for the management to address.
In a workplace conflict has both a positive and negative effect on the success of an organisation. Positive impact of conflict includes new born creativity, new change to replace old conditions, ability to represent unique and diverse point of view and removing interpersonal differences that can help in enhancement of individual capabilities. It can cause a negative effect when a firm doesn’t
Conflict is an offensive obstruction of contrasts from two distinct parties on a perceive contradiction on the desires and concerns of others carrying out their goals. According to Cooper, Conflict develops when something is propelled into the space already occupied by something else that cannot readily accommodate this new presence (2003). The destructive potential experience of conflict exists as a major aspect of organization life which offer access for advancement, change and development. These conflict results are vital to theory conflict management method in achieving a conclusion. Management assumes a willingness to desist or disengage so that the energy produced by the conflict can be appropriately dissipated (Cooper, 2003).
There are two different types of conflicts that could happen in a work place which would be functional and dysfunctional. A functional conflicts is a healthy, constructive disagreement between a groups or individual. A dysfunctional conflict is an unhealthy disagreement that occurs among an individual or groups of employees. A functional conflict will leave employees on a positive note it would only bring awareness to both sides of the issue, improvement of working conditions due to accomplishing solution together, solving issues together to improve overall morale, and making innovation and improvements with an organization. A functional conflict is something everyone is known as a win-win conflict. A dysfunctional conflict stem from emotions and behavioral origins, will have a negative impact for both parties that are having the conflict and the company. Dysfunctional conflicts are commonly known as win-lose conflict (Lombardo, 2003). It is not good for you to try and avoid a work conflict, it only making problems bigger. Work conflicts often happens from communications errors such as poor information, no information and misinformation. Another reason why a work conflict could happen because of emotions. Work place conflicts could emerge in any number of forms but there are some general variety types of conflicts that are repeated on the basis such as conflicts with the boss, conflicts with peers, and
As the expression of employees' dissatisfaction and differences with employers, conflict is regarded as bad and irrational for the organization and should be kept down through some forcible ways. Conflict can arise from employees' misunderstanding of the direction of the organisation or the poor communication between the staff and the management, enabling employees to substitute alternative agendas instead of the organisation's agenda (Bray, Deery, Walsh and Waring, 2005). Moreover, conflicts can arise from the poor management that caused by the management's failure to identify and meet employees' basic needs.
Conflict does not always come from bad decisions, but it can also arise from disagreements over a wrong decision. De Clercq, Thongpapanl, and Dimov, 2008). Academy of Marketing Science report shows that companies who works toward goals and growth often encourage conflict to make the best decision. A conflict also brings the best out of employees as it allows them to be free and individuals bring their own unique ideas and experience. (Stravato and 12, 2014, p. 18). Also, it gives the individual team member the ability to act independently. Nevertheless, in order, this to work team members must maintain the strong relationship that allows them to work together effectively. This link with destructive conflict because destructive conflict tends to create inequality and unevenness of power. Often employees feel they are judged negatively, which leads them to lose focus and confidence. Also, employees experience frustration during the conflict as their voice doesn’t have value towards decision making therefore, they tend to avoid communication with co-workers which might create additional
Conflict Management is essential to the work place, which needs to be managed appropriately and effectively this can make a difference between a positive and negative outcome.
Workplace conflict is a specific type of conflict that occurs in the workplace. According to Cloke and Goldsmith, “Most executives, managers, and employees face conflicts on a daily or weekly basis, spending from 20 percent to as much as 80 percent of their working hours trying to resolve or contain them” (Cloke & Goldsmith, 2011). It is an inevitable part of our workday life that can be caused by many factors, such as different values, beliefs, opinions, and points of view. It can create a great deal of tension for all those involved. Our workplace are already stressful enough before conflict contributes to its share of stress. Ineffective management’s styles, hierarchical structures, misunderstandings, and unrealistic expectations are just a few factors that help shape the conflicts that may arise at the workplace. We all come across at least one incident in our lives that is challenging and we are baffled on what decision is to be made. This paper will then report an incident in my life involving a conflict at my workplace by probing my thoughts and feelings. First, I will describe the conflict situation and issues of contention. Second, I will discuss how the conflict was dealt with. Third, I will explain what could have been done differently to effectively resolve the dispute.
I aim to analyse key theories which examine the effects of conflict within the workplace. Conflict is a part of everyday life, as long as we have existed conflict has also. Rahim (2010) defines conflict as an interactive process manifested in incompatibility, disagreement or dissonance within or between social entities. However, he expands upon the definition stating debating as to whether the conflict is caused by the situation or the individuals type of behaviour. This contests the issue of whether conflict is caused by a particular situation that the employee has experienced or if whether the behaviourism of the employee is to blame. If organisational conflict is not resolved, several negative consequences can occur including increased stress among employees, reduced creative collaboration and team problem solving, disruption to work flow, decreased customer satisfaction, distrust, split camps, and create gossip amongst the workplace. (Moriarty, 2007).
Conflict or disagreement over the range of issues has become inherent aspect of modern organisational life. People from different cultural and education background work in an organisation. People working in an organisation may possess different goal and interest. People working in organisation may tend to different over a range of issues including organisational politics, organisational procedure, personal preference or political preference. It is also argued that conflict is essential characteristics of organisational life. Role of manager is paramount with regard to negotiating the conflict that arises in organisational life (http://www.sagepub.com/). Often lack of
As organizations continuously diversify, workplace challenges and problems intensify simultaneously. The organizational leaders and managers typically face different levels of conflict - employee, team or organization-wide issues and these include: goal, cognitive, affective and procedural conflicts.
Conflict occurs in organizations whenever a difference of opinions exists. People disagree over many things including but not limited to, policies and procedures, the overall direction of the company, and distribution of rewards. This type of conflict is substantive conflict, as described in our reading text organizational behavior as a, "fundamental disagreement over ends or goals to be pursued". The second type of conflict is emotional conflict; which involves, "interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like." This type of conflict occurs when two or more persons do not see eye to eye or simply do not get along for whatever reason.
Conflict is a natural part of the workplace experience; people do not see eye to eye on everything and often dig in and defend their positions. Conflict arises when individuals do not see the world in the same way. The trap we fall into is assuming that conflict
As conflict is created under disagreement and often disputation, it is natural to have negative impact. When people engage in misplaced competitive behavior, then the conflict comes and both the organization and individuals suffer. The difficulty of facing a conflict is that it can often be destructive and feels acutely uncomfortable to the
Conflict can be referred to as a difference of opinion caused by opposing attitudes, behaviors, ideas, needs, wants or goals. Conflict is usually associated with negative thoughts or unpleasant situations, which if ignored can lead to destructive situations. Conflict at the workplace is common, but can be serious if not resolved at the right time. It has the potential to decrease productivity, increase employee stress, undermine morale, hamper performance, increase absenteeism and lead to irresponsible
A case analysis of conflict happened between manager and boss will be analyzed firstly. Meanwhile, the skills that managers take to deal with such conflict and barriers to these skills which resist manager to receive better conflict management performance will be discussed. Finally, the rules containing the basic elements of constructive conflict management and a constructive conflict management process will be presented.
Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. “If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of