Conflict Management Case Study

2579 WordsOct 19, 200611 Pages
In this case study we will be analyzing a conflict between coworkers from "Not on My Sabbath" by Joy Koesten. The situation involves a woman, Joan, who has been highly successful in the agency in which she works. A problem arises between her and her coworker/superior, Sue, who is seemingly jealous of Joan's quick success. Sue ends up making a change to Joan's job description that conflicts with her religious practices. We will be analyzing their goals, styles, tactics, and approaches to this conflict. In the conflict of "Not on my Sabbath", there are three key players. One of them is Sue Arnold and the other is Joan Kissinger. Gloria Davis is also involved in the conflict, however to a lesser extent than the other two. Joan…show more content…
Perceived scarce resources are also at hand here. Scarce resources come in many forms, but they must have one common thing, the perception of value (Wilmot and Hocker, 2007, p. 14). As seen in the conflict between Joan and Sue, the perceived scarce resources include both power and time. Sue feels that her tenure with the company she should hold a power advantage over Joan. Joan is very aware of Sue's feelings as she is often made to feel uncomfortable and belittled at times by Sue's actions. There is an obvious abuse of power here. The scarcity of time is evident by the availability of Joan's work on Saturdays. She wants to use the time for worship, Sue would like for her to use the time to work. That is clearly a problem with the resource. The final component of conflict that demonstrates the extent of the conflict is that of interference. It can be defined as "blocking and the person doing the blocking is perceived as the problem" (Wilmot and Hocker, 2007, p. 15). Sue is blocking Joan's religious beliefs, values, and practices in this situation. Therefore, she is causing interference. Since all five of the components of conflict are present, then a conflict exists. Before each individual's goals are discussed we must first assess the types of goals present in conflicts. The acronym TRIP is used to define the four types of goals people pursue during a
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