Conflict Management Influences Different Groups

1937 WordsJan 23, 20158 Pages
Introduction In our education system, conflict and the methods of conflict management influences different groups (students and employees), individual and even the performance and effectiveness of the institution. Conflicts are realities of life. They occur whether we like it or not, especially when there is disagreement and misunderstanding which stands as major key characteristics of human relationships. The relationship could be domestic, national or international (Spiroska, 2014). Furthermore, conflicts happen when people are incompatible. However, since conflicts are a critical part of human relationship, many higher places of learning have device methods to resolve them in a manner that maintains cohesion, economic and…show more content…
According to Spiroska (2014), with all the studied procedural options, there is none that are best intervention strategy for all situations. Generally, the common methods are negotiation and mediation which are found almost in all cultures. However, different cultures approach conflict management in different ways. Notably, the objectives of conflict resolution are mainly to issue a good lasting and quality solution. It is also to give disputants fair process and sense of empowerment to resolve conflicts (Spiroska, 2014). This means that resolving conflict is a form of collaborative and creative problem solving among incompatible groups. Success and failures in conflict management A lot of research work has been done on the best techniques to handle conflicts in our educational systems and other organizational setting but no single method is known to be the best suitable. However, some have been successful and some failures while some were inconclusive. I would think that all depends on the situation and environment. A study by Young (2003), investigated the relationship between job satisfaction with each of the methods in conflict management, such as dominant, avoidance, and collaboration in the workplace. In this study, the author used structural equation modeling and analyzed survey data from 742 people employed as tellers in two functional banks in Washington, DC and West Virginia, USA. The results revealed that a collaborative conflict
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