Conflict Management : Project Management

3325 Words Aug 24th, 2014 14 Pages
Conflict Management
Michael Schmalzer
Southern New Hampshire University
Seminar in Project Management
QSO-680-4030
Term 14TW4

Abstract
Project managers utilize different resolution styles and recommendations for specific situations to resolve conflict. Conflict inevitably occurs for any project. Everyone on the project is responsible for conflict management. By properly managing conflicts, the workplace and the projects will start to develop and stimulate healthy and positive conflicts which increase business productivity and promote innovation. Proper conflict management creates a competitive atmosphere, helping fuel a business forward for complete customer satisfaction. Introduction
Conflict is a “process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.” (Robbins & Judge, 2013).

Conflicts and disagreements occur throughout the life of a project. There are many causes of conflict: people interacting, changes in schedule and scope, shortage of resources, different priorities and goals and so on. It is practically impossible to avoid conflict on a project.

Without proper conflict management, conflicts can create adverse effects on the project, the company, client relationships with the company, the project team members, and future projects. Project managers need to be able to identify both positive and negative conflict affecting the project and how to manage the conflicts.…
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