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Conflict Management Styles Paper

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1. Conflict
a. Conflict is the opposing ideas and actions of different entities. There are four types of conflict. Interpersonal conflict is a conflict between two people. Intrapersonal conflict is a conflict in a person’s mind. Intragroup conflict is a conflict between individuals in a group. The last type of conflict is intergroup conflict, which is conflict between different groups in an organization.
b. Conflict management is the practice of recognizing the opposing ideas and actions of different entities in a balanced and effective way. In order to manage conflict there has to be effective communication, problem resolving abilities and good negotiating skills.
c. Evans, B. (2013, August 6). Types of Conflict - Conflict Resolution, Definition of Conflict, Conflict Management Styles. Retrieved November 18, 2015
d. …show more content…

What is conflict management? definition and meaning. (n.d.). Retrieved November 18, 2015
2. Unproductive conflict is frequent, repetitive arguments that are not resolved and both parties leave feeling angry and frustrated. These types of conflict occur when the real issues are not being communicated. Productive conflict is an open exchange of conflicting ideas in which parties feel equally heard, respected, and unafraid to voice dissenting opinions. This type of conflict makes individuals feel comfortable to resolve the conflict.
I have been part of a group that had an unproductive conflict. When I was working as an intern over the summer, we were in a meeting with different groups from the company. One team felt one way about the issue, while the other team had other feelings towards the issue. The teams just argued about their point of views and never thought to take a minute and listen to the other group. At the end of the meeting both groups were frustrated with each other and nothing was solved.
a. Deo, M. (2009, June 14). Productive vs. Unproductive Conflict - FBAN. Retrieved November 18,

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