Conflict Management and Emotional Intelligence

Emotional intelligence (EI) is a type of intelligence that allows a person to see and control their emotions, as well as helping them to understand the emotions of others (Lamberton & Minor, 2014). Jafri, Dem, and Choden, (2016) found that EI can be used as a predictor for workplace success and plays a part in acceptable job performance. Understanding the subcategories of EI can directly improve human relations in a business setting. There are four subcategories to EI; self-awareness, social awareness, self-management, and relationship management (Lamberton & Minor, 2014). Additionally, knowledge on EI can improve personal interactions with family, friends, co-workers and others. As Registered Nurse (RN), EI plays a vital role in my career

Hocker, J. and Wilmot, W. (2014). Interpersonal conflict (9thed). New York, NY: McGraw-Hill Companies, Inc.

Two psychologists, John Mayer and Peter Salovey, first introduced the concept of “emotional intelligence”, or EI, in a journal article in 1990 (Goleman, 2005). It was then popularized in 1995, with the book Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman. Goleman posited that EI is as important, if not more important, than IQ in terms of success in academics, business, and interpersonal relationships (2005).

With the publication of Daniel Goleman’s book Emotional Intelligence in 1995, the business world got an answer to a question that had been plaguing it for decades: “Why did some people of a high IQ struggle at managing teams while other leaders of lower IQ excel at it”? Goleman asserted that the traditional measurement of IQ (intelligence quotient) was not enough to determine a good leader. Schools and universities concentrated on developing the cognitive and analytical part of the brain, while the teaching of how the emotional side of the brain worked was ignored. Goleman defined this “emotional intelligence” of a human being as a set of competencies that distinguish how one manages

Australian Business Leaders have identified skills that are most important in a business landscape; these include Continuous Professional Development and Communication Skills. In this portfolio I will reflect upon my skill development and learning’s in BSB124 – Working In Business. Through this reflection I will discuss my skills built through the learning of Emotional Intelligence throughout the unit. I will be discussing Goleman’s Emotional Intelligence theory that we have learnt as well as other practical ways of testing Emotional Intelligence. I will also discuss an area of possible improvement of my Emotional Intelligence linking to my future career prospects through my own personal results in the Schuttes Emotional

Emotional intelligence (EQ) is the ability to identify, use, understand, and manage own emotions and emotions of others in positive manners to alleviate stress, relate effectively, empathize with others, surmount challenges, and moderate conflict. This capacity enables us to recognize and understand (usually a non-verbal process) emotional experiences of others. EQ is learned, contrary to Intellectual ability (IQ) that is constant over the course of time. In order to permanently change behavior in ways that stand up under pressure, it is essential to learn how to subdue stress momentarily, and in relationships so as to remain emotionally conscious. This writer utilized the Bradberry and Graves (2009) emotional appraisal tool to complete an assessment of own emotional intelligence with a view to set goals and formulate action plans to improve on professional success and personal excellence.

Barel (2017) highlighted the significant effects of having a high emotional intelligence to effective management. As defined, Barel (2017) stated that emotional intelligence encompasses the person’s strength in acknowledging, understanding, and controlling himself to be able to communicate better, assess the situation objectively, and affect a positive change to people. Therefore, these components of emotional intelligence, such as self-awareness, self-regulation, self-motivation, and social skills are important in handling conflict and aiming for a peaceful relationship at the workplace. To illustrate where emotional intelligence can be applied, discussions about a witnessed confrontation, personal experience, and workplace

After all of the 7th grade core teachers completed their team survey, I added the scores together and calculated the average to obtain the above results. The 7th grade team of teachers showed many strengths and weaknesses. They scored the highest in fear of conflict with an average score of 8.6. According to the scoring guide, a score of 8 or 9 is a probable indication that the dysfunction is not a problem for the team. They received this high score because the majority of the team members rated the questions dealing with team meetings and discussions as a 3. “Great teams do not hold back with one another. They are unafraid to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal” (Lencioni, 2002). According to Lencioni, teams who do not have a fear of conflict as a problem have interesting meetings, utilize the ideas of all their team members, and discuss all critical problems. “In a good team, there’s healthy conflict. Healthy conflict is inevitable and essential. Engaging in healthy conflict

I enjoyed reading the article by Morrison on the correlation between Emotional Intelligence (EI) and conflict. Reading about the different conflict-handling styles was insightful and I could definitely identify each person's style in my work environment. Conflict resolution is a skill that successful nursing administrators must possess. According to Myatt ( 2012), "Leadership is a full-contact sport, and if you cannot or will not address conflict in a healthy, productive fashion, you should not be in a leadership role" ( para 1). Lack of communication and allowing emotions to set the tone are two key elements of conflict in the work place ( Myatt, 2012); therefore, excellent communication skills and healthy interpersonal relationships are

First, emotional intelligence is a characteristic employers deem important. In today’s business world, employers are increasingly seeking potential candidates with high emotional intelligence because these individuals are adaptable and better equipped to work in teams. Second, stress can hinder a person’s ability to handle change. Specifically, my results have shown me that the amount of stress in my life has caused my body’s defenses to become compromised. As a result, it has been difficult adjusting to the array of changes in my life, which explains why I have been experiencing insomnia from time to time. Last, an individual’s emotional intensity can have consequences at work. For instance, if a person is a judge, he or she cannot showcase high emotional intensity, because it is mandatory for individuals in this profession to keep their

The lessons of conflict management and emotions I have been taught in class have helped me tremendously this year. Overall it has been a successful strategy to be able use the techniques of conflict management in my life. Awareness plays a key role for me personally and the conflict management skills have only fortified that attribute. The focuses of creating safety during crucial conversations, using a healthy displacement of emotions, and the true understanding where people come from, have efficiently aided me in pursuing a more sustainable personal life.

“Emotional intelligence is the ability to understand and manage our emotions and those around us, therefore, this quality gives individuals a variety of skills, such as the ability to manage relationships, navigate social networks, influence and inspire others. Every individual possesses different level, but in order for individuals to become effective leaders, they will need a high level of emotional intelligence. In today’s workplace, it has become a highly important

In this write-up, attempt is made to provide conceptual clarifications on the subject matter, “Emotional intelligence”, an overview of the theories of emotional intelligence, including a brief discussion about how important the role of emotional intelligence can be in leadership, performance (both educational and work place settings) and in wellbeing.

This paper is aimed at evaluating my own emotional intelligence while subsequent parts of the paper will discuss how this emotional intelligence affects other aspects of human life like business, religion and politics. In this part of the paper, I will reflect on and demonstrate the skills and the knowledge needed to enable one to accurately see and understand the emotional strengths, weaknesses and nuances of other workers at the workplace.

Researcher that has been carried out on the topic of emotional intelligence (EI) have revealed findings that link EI with higher achievements of individuals. A study done by Carmeli (2009) indicated that emotional intelligence plays a role in the wellbeing of individuals. Specifically, emotional intelligence is suggested to be an important predictor of crucial organizational consequences such as job satisfaction (Daus & Ashkanasy, 2005). Gender is another variable that is proposed as having a relationship with the concepts of emotional intelligence and job satisfaction. All over the world, many organizations are studying their employees’ satisfaction, feelings and attitudes not only to plan on how to allocate rewards and possibilities but also they do it because they are worried more about their employees’ feeling toward their jobs (Golparvar & Qazvi, 2010).