Conflict Management and Emotional Intelligence

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Southern Cross University ePublications@SCU Theses 2010 Conflict management and emotional intelligence Yu Fai Leung Southern Cross University, Suggested Citation Leung, YF 2010, 'Conflict management and emotional intelligence ', DBA thesis, Southern Cross University, Lismore, NSW. Copyright YF Leung 2010 ePublications@SCU is an electronic repository administered by Southern Cross University Library. Its goal is to capture and preserve the intellectual output of Southern Cross University authors and researchers, and to increase visibility and impact through open access to researchers around the world. For further information please contact Conflict Management…show more content…
V Table of contents Statement of original authorship Acknowledgments Page II III IV Abstract Introduction 1 1.1 Background to the research 1 1.2 Research issues and contributions 4 1.3 Justification for the research 6 1.4 Research Method 1.5 Outline of the dissertation 11 1.6 Definitions of Terms 12 1.7 Delimitations of scope and key assumptions 16 1.8 Conclusion 1 8 17 2 Literature Review 20 2.1 Introduction 20 2.2 Parent theories and classification models
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