Conflict Management in Ob

2946 Words12 Pages
Ms. Harleen Kaur

SUBMITTED BY :- Parul Tandon
MBA Biotech
Understanding Conflict and Conflict Management

What is conflict and conflict management?
Conflict may be defined as a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals. Conflict on teams is inevitable; however, the results of conflict are not predetermined. Conflict might escalate and lead to nonproductive results, or conflict can be beneficially resolved and lead to quality final products. Therefore, learning to manage conflict is integral to a high-performance team. Although very few people go looking for conflict, more often than not, conflict results because of
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7. Consider an anonymous suggestion box in which employees can provide suggestions. How do people respond to conflict? Fight or flight?
Physiologically we respond to conflict in one of two ways—we want to “get away from the conflict” or we are ready to “take on anyone who comes our way.” Think for a moment about when you are in conflict. Do you want to leave or do you want to fight when a conflict presents itself? Neither physiological response is good or bad—it’s personal response. What is important to learn, regardless of our initial physiological response to conflict, is that we should intentionally choose our response to conflict. Below are five conflict response modes that can be used in conflict.- 1 • Compromising | • Collaborating | 1 • Competing | • Avoiding | • Accommodating |

Why learn more about conflict and conflict management?
Listening, oral communication, interpersonal communication, and teamwork rank near the top of skills that employers seek in their new hires. When you learn to effectively manage and resolve conflicts with others, then more opportunities for successful team memberships are available to you.
If we can learn to manage this highly probable event called conflict (we average five conflicts per day), then we are less apt to practice destructive behaviors that will negatively impact our team. Although conflict may be misunderstood and unappreciated, research shows that unresolved conflict can lead
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