Conflict Managment

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Managing Conflict in the Workplace By LaQuita Watson Current Issues in Human Resources Dr. Overby April 9, 2008 Conflict management refers to the long-term management of intractable conflicts. It is the label for the variety of ways by which people handle grievances — standing up for what they consider to be right and against what they consider to be wrong. Those ways include such diverse phenomena as gossip, ridicule, lynching, terrorism, warfare, feuding, genocide, law, mediation, and avoidance. Some of the forms of conflict management can be used in any given situation and can be somewhat predicted and explained by the social structure — or social geometry — of the case.…show more content…
This ensures that job role doesn’t conflict and no task “falls in a crack.” Make sure that there is a relationship built with all subordinates. Try to meet at least once a month alone with them in your office. Get on a personal level with them and ask about their accomplishments, challenges and issues. Make a report of regular written status reports and include accomplishments, current issues and needs from management and the plans for the upcoming period. One should always conduct basic training about interpersonal communications, conflict management and delegation. Develop procedures for routine tasks and include the employees input. For example have the employees write procedures when possible and appropriate. Get the employees’ review of the procedures. Distribute the procedures and train each employee on the procedure. Hold regular management meetings every month to communicate new initiatives and status of current programs. Consider an anonymous suggestion box in which employees can provide suggestions. (Mayer 85-93) Conflict Management Techniques There is no one best way to deal with conflict. It depends on the current situation. Some of the major ways that people deal with conflict is that they avoid it. Pretending that conflict is not there can usually harm a situation. Use this when it simply is not worth the effort to argue. Usually this approach tends to worsen the conflict over time. Avoiding is
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