Conflict Of Conflict Management Styles

1690 Words7 Pages
Introduction Many people do their best to avoid conflict at all costs, but it is an occurrence that everyone must deal with from time to time. Understandable, the avoidance of conflict is glamorous, however learning how to handle the conflicts can make them seem less bothersome. Learning how to manage conflict is a key factor in becoming a manager and the execution of that learning can be very different from manager to manager. Shanker (2013) describes conflict management styles as an equation involving the disposition of the manager, range of situations the manager finds themselves in, specific strategies, and individual intentions. Every manager is different in their conflict management style, but the act of confrontation is present in most conflicts.
The confrontation style of conflict management can be seen in higher-performing organizations, but can be found in all situations, professional or personal (Goncalves, et al., 2016). Confrontation is defined as the volatile face to face interaction regarding a particular conflict, usually regarded as aggressive or argumentative. Cahn and Abigail (2014) offer six steps to confrontation that can aid a manager in transitioning through a conflict. These steps include “Preparation: identify your problems/needs/issues, arrange for a time and place to meet and talk, interpersonal confrontation: talk to the other person about your problem, consider your partner’s point of view: listen, empathize, and respond with
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