Conflict Resolution At Blessing Hospital

1431 WordsMay 21, 20176 Pages
Conflict Resolution at Blessing Hospital Conflict occurs in every setting of everyday life. Whether it is between a co-worker, someone that is seen in passing, or even with a complete stranger. Most of the time, resolution will occur with a conflict, in order to de-escalate the situation, especially in a health care setting. This helps the outcome for those involved, along with the care that is provided to patients. As simple-minded as it may sound, some conflicts are not resolved, which in turn, affects the care that is provided to patients within the hospital setting. Conflicts occur in stages, involve collaboration to resolve, and need rationale in order to help everyone overcome them. Types and Stages of Conflicts Conflicts can…show more content…
Conflict occurs in different stages. According to Finkelman, (2013) there is felt conflict, latent conflict, perceived conflict, and manifested conflict. Latent conflict involved anticipation of conflict. Perceived conflict is a stage that requires recognition that a conflict exists while felt conflict occurs when individuals have feelings about conflict. Manifest conflict occurs when the conflict is overt. The mentioned example showed a true definition of a felt conflict. Both Nurse A and B became emotional and anticipated the conflict. They both went on with their plans, feeling upset and angered about the conflict that had occurred. The attitudes and anger clung with the nurses and it was very evident throughout the rest of the shift. Patient care was lessened on night shift due to the lack of communication between the nurses and aid. Nurse A left work mad and carried her mood home to her family. Resolving Conflict With Collaboration Collaboration, especially in this situation could have caused both nurses and the aid to avoid the conflict all together. Day shift tends to be more hectic than night shift, therefore, each could have
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