CHAPTER 2
Consumer Research
LEARNING OBJECTIVES
After studying this chapter students should be able to:
1. Compare the differences between customer research and marketing research.
2. Describe the differences between quantitative research and qualitative research.
3. Understand the use of positivist and interpretivist research.
4. Describe the steps in the consumer research process.
5. Explain the difference between primary and secondary research.
6. Discuss the differences between qualitative and quantitative research designs and why you would choose one over the other.
7. Discuss the differences between qualitative and quantitative data collection instruments or methods.
8. Identify the various probability and
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2. Early on, researchers thought that consumers were logical problem solvers who objectively evaluated the goods and services available to them and selected those that gave them the highest utility at the lowest cost. Soon they realized that consumers were not always consciously aware of why they made the decisions they did. 3. In 1939, a Viennese psychoanalyst named Ernest Dichter began to use Freudian psychoanalytic techniques to uncover the hidden motivations of consumers. 4. By the late 1950s, his research methodology (called motivational research), which was essentially qualitative in approach, was widely adopted by consumer researchers. 5. As a result of Dichter’s work and subsequent research designed to search deep within the consumer’s psyche, consumer researchers today use two different types of research methodology to study consumer behavior—quantitative research and qualitative research.
*****Use Key Terms motivational research, quantitative research and qualitative research Here; Use Learning Objective #2 Here*****
Quantitative Research
1. Quantitative research is descriptive in nature, and is used by researchers to
In order to effectively undertake market research on customer behaviour; such as expected prices, how they react to certain methods of research and what kind of care do the customers expect after the purchase is made, it would be best to use observation along with focus groups. Surveys, if used, should be done face to face by door knocking as it is more convenient and has a high response rate. The survey should include quantitative and qualitative type’s questions in order to get a `broader view of the customers’ behaviour. Questions could include “What do you think affects your behaviour
which lead to the decline in sales for isnack 2.0. The lack of connection with consumers
Research methodology generally involves qualitative research or quantitative research, or a mixture of both. A quantitative research methodology involves the analysis of data collected from a large number of surveys or interviews. On the other hand, methodologies for qualitative research often involve using surveys or interviews to collect information about people — their attitudes, experiences and behaviors.
The appropriate research design methods are used in consumer habits analysis to understand which variables are the cause and which variables are the effect the aspects. This process is performed to determine the nature of the relationship between the causal variables, the effect to be predicted, and methods that are used (Perner, 2010). Businesses study how the consumers feel and think about options that are available about different products or brands which are consumer habits to enhance their market strategy (Perner, 2010). The market research is necessary to ensure that we provide the desires of the customer and not our desires for the customer (Perner, 2010). There are two research design methods to analyze consumer behavior which are the primary and secondary research methods (Perner, 2010). Primary research is called research at first hand because it is the research that is designed and conducted by you (Perner, 2010). Secondary research is the research that is driven from previous information which is considered to be a by- product of primary research (Perner, 2010). This type of research involves using information that other people have
Parents should monitor their children’s use of cell phones and social media because you never know what kind of people are spying or stalking their child or children. There are all sorts of social media, for example Facebook,Twitter,Instagram,Snapchat,Musically and other kinds, people are always on the internet.There could also be inappropriate stuff that the kids should not see or learn.Big older kids use very bad language when they are on social media.The kids could also be hacked or be stalked by strangers. Other kids can get bullied for not having a phone or social media.Another bad thing that can happen is that the kids can get kidnapped.
The most avidly debated effects of immigration involve the United States’ economy and labor force. It is estimated that there are 12 million undocumented immigrants in the United States today, and their impact on the economy can be perceived as positive as well as negative. The overall effect is unclear, and this essay will present both sides of the debate.
* Qualitative marketing research - generally used for exploratory purposes - small number of respondents - not generalizable to the whole population - statistical significance and confidence not calculated - examples include focus groups, in-depth interviews, and projective techniques * Quantitative marketing research - generally used to draw conclusions - tests a specific hypothesis - uses random sampling techniques so as to infer from the sample to the population - involves a large number of respondents - examples include surveys and questionnaires. Techniques include choice modelling, maximum difference preference scaling, and covariance
The present study investigates men’s perception in buying decisions on branded shirts in Mumbai. The need to understand the emerging markets and consumers has become a big challenge for the corporate world especially in creating and managing a powerful brand. By developing a powerful brand, corporate can establish 'brand equity ' and the equity assists firms in a variety of ways to manage competition and to maintain market share. Branding is one of the most effective competitive tools and it is a challenging task for the marketer to nurture a brand into a strong, profitable brand. They are everywhere on the TV hoardings, posters and print media. Brands while proclaiming their positive qualities pull down those of their rivals.
During the early years after independence i.e. in 1950s, two wheelers were considered as a luxury good. In 1950s most of the people were dependent on agriculture for their earnings, sources of income were very few, due to which the disposable income with people was also low and only a few could afford two wheelers. Two wheelers were sometimes given as dowry in marriages and considered as a status symbol, since very few families were able to afford them. But now as the income levels have increased and people have easy access to credit and loan facilities, most people can a two wheeler. It is not considered as the luxury good anymore, it has rather become a necessity for some consumers who commute daily and look for economical options.
There are also some differences between these study designs, which may cause some problems for the inexperienced researcher. “Quantitative research is objective; qualitative research is subjective. Quantitative research seeks explanatory laws; qualitative research aims at
Of course, nearly every company has had to deal with some sort of controversy, and The Disney Corporation is not immune to public scrutiny either. In 2005, The Disney Corporation opened a park in China, Hong Kong Disneyland (Bradsher,
Describe as well as compare and contrast the three types of descriptive research designs identifying the advantages and disadvantages of each.
There are four basic assumptions that are made by economists taking into consideration a consumer’s behavior. When economists pursue their research they take into account the consumer’s behavior having clear preferences, a budget constraint, the determination of price, and rational behavior. Having these assumptions allows economists to know what the consumer is thinking while considering a good or service. Since every persons wants/needs are different, we can assume that different households have different preferences towards goods and services.
Qualitative research method is used in attempt to have a better understanding on the subject matter i.e. the way the
We study how the use and/or collections of products and their meanings move through a society