Introduction - Consumer Needs, Motives and Values - Unit 1 - 1.1 Understanding Consumer Behaviour Unit 1: Introduction - Consumer Needs, Motives and Values V1.0 © NCC Education Limited Introduction - Consumer Needs, Motives and Values - Unit 1 - 1.2 Understanding Consumer Behavior Lecturer: Louis’ email: Louis L. Villar consumer.behavior@yahoo.com TA Ms. Thu Huong’s email: agomong1012@yahoo.com When you get home, please send an email to consumer.behavior@yahoo.com with cc copy to agomong1012@yahoo.com and send the following: 1. Your Full Name 2. Email address you want to receive mails from this class 3. Your mobile number V1.0 © NCC Education Limited Introduction - Consumer Needs, Motives and …show more content…
Consumer Behavior, why not Customer Behavior? V1.0 © NCC Education Limited Consumer Behavior The behavior that consumers display in (1) searching for, (2) purchasing, (3) using, (4) evaluating, and (5) disposing of products and services that they expect will satisfy their needs. The Female Brain $-€-£ Harvard University’s N E F- C . . Test . Major Influencers to Consumer Behavior Wants, Needs, Motivations, Values Personality, Concept of Self, Life Style What product needs all? Age, Gender, Social Status, Income, Level of Education Social Groups, Culture, Family, Friends Why is UCB important to MM ? Helps Put Together Segments that have the same interests (Segmentation) No UCB means no Strategies to make for MM Helps with how the Product looks like Different Brands for Different Segments Marketing Campaigns, concepts and Messages are shaped based on CB The benefits everyone is looking for The World revolves Around these Benefits Functional F Physical operative Function of anything we have now or something we want to acquire in the future
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Hoyer, W. D., MacInnis, D. J., & Pieters, R. (2012). Consumer Behavior, 6e, 6th Edition.
Solomon, M. R., Zaichkowsky, J. L., & Polegato, R. (2011). Consumer behaviour: Buying, having, and being (5th Can. ed.). Toronto: Pearson Prentice Hall
In this reading, I will be discussing the different categories in which advertisers have placed consumers to distinguish them from one another using their values, attitudes, and life-style. According to the writer of American culture and advertisement James B. Twitchell, “the object of much consumer research is not to try to twist their feathers so that they will flock to your product, but to position your product in such a place that they will have to fly by it and perhaps stop to roost. After roosting, they will eventually think that this is part of their flyway and return to it again and again” (p. 178). The proposition of stereotyping consumer lifestyles is a very effective way of marketing goods and services. The VALS2 strategy of marketing segment, target, and position used by advertisers is based on research; which means, marketers know more about consumer behaviors than what we think. This is an important issue because it’s necessary to raise awareness in society about the advantages and disadvantages that this can bring. After having evaluated all given points; this article is an eye opener for those who have any doubts about what consumers mean to large companies and advertisers.
Utilizing the argument that the layoffs should not occur because the conclusion of the recession is anticipated and it is probable that large profits are in the company’s future, would be unethical unless there is evidence to validate these assertions. Demonstrating that the recession was indeed ending would be essential in validating the preceding declarations; for example, the local housing market has begun to climb, the local unemployment rate is down, and there is evidence of consumer spending (Schoen, 2014).
When a consumer walks into a store, they know what products they want to buy, whether it be an item that is a needed or a product that is just a want. If
which lead to the decline in sales for isnack 2.0. The lack of connection with consumers
Consumer behavior is defined in a variety of ways such as “the dynamic interaction of affect and cognition, behavior and environmental events by which human beings conduct the exchange aspects of their lives.” by the American Marketing Association. (2008). In a simpler form, consumer behavior can be explained as the actions of consumers and the different approaches a person may take to decide what to buy and the decision making process. The decision making process can be effected by many factors all related to a person or persons lifestyle. Determining that behavior can be confusing and
In today’s world of various products and services, businesses aim to excel and lead the competition by marketing the most number of consumers, which is a full time endeavor of business. To survive in the market, a firm or an organization has to be constantly innovating and understand the latest consumer trends and tastes. Marketers need to understand consumer behavior because the decision-making process for consumers is anything but straight forward. Consumers’ behaviors and their purchasing patterns is a huge advantage to understanding the way customers think and the reason for their purchases. Therefore, the study of consumer behavior is important because it allows the
Understanding consumer behaviour is essential to succeed in business. As Solomon et al. (2013) stresses, businesses exist to satisfy consumer’s needs. By identifying and understanding the factors that influences their customers, firms have the opportunity to develop a more efficient strategy, marketing message and advertising campaigns that is more in line with the needs and ways of thinking of their target consumers (Perreau, 2015).
As part of their means of segmenting consumers, marketers and the media have usually demonstrated some bias for the individuals' life stage and demographics. The main reason for the use of these factors to segment consumers is because the economic, cultural, and age-specific characteristics have a significant influence on the consumer's behaviors and their purchase decisions. However, life stage does not necessarily cover for the entire reason that influences a person's behavior and purchase decisions. This is mainly because the way with which an individual lives his/her life is also a major contributing factor to their purchase decision and behaviors.
Motivation is the driving source for consumer behaviours. It’s the subconscious need that consumers want to satisfy. For brands and retailers trying to increase sales, they should try to create a need in the consumer’s mind so that they would be motivated to purchase from the respective brands and retailers.
concepts targeted to get the average consumer focused not only to purchase but to consume the
Consumer decision-making is needs-based. Consequently, the process of understanding consumers does not so much rest on identifying the behavioural patterns of a group and then choosing to pitch a product to them, but rather on identifying the specific need which is common to certain people and accordingly striving to satisfy that need (Brady, 2010).
Consumer Behavior can be described in many ways. How does one describe it and just what affect does it have potentially on a community? One can imagine the positive or adverse effects it may have personally or with consumers, however, marketers know that value is the key in order to reach consumers. Our textbook provided the following focus; it states; “This chapter focuses on precisely how the value a consumer obtains from a purchase or consumption act varies based on the context in which the act takes place. Situational influences are the team that captures these contextual effects…” (Babin/Harris, Page 227)