while building up the tools, alongside resources and programs to associate in the conveyance of medical care services. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) alongside the security law have affected preventive care services and how it is conveyed. HIPAA was intended to guarantee that the suitable systems were actualized to protect patient's data while getting care. The benchmarks for the security of a person's ensured medical data is secured under the HIPAA Act. The
Catholique de Louvain, Louvain, Belgium, and Nathalie Demoulin IESEG School of Management, Catholic University of Lille, Lille, France Abstract Purpose – Delay is an important issue for service providers. Indeed, previous studies have widely shown the negative effect of waiting time on consumer service satisfaction. However, being satisfied with the service seems to be insufficient for customers to remain loyal. Creating customer loyalty is even more crucial than just satisfying them. The
Carman, 1990; Buttle, 1996). In spite of the ongoing debate and development of new theory numerous researchers have agreed the significances of service quality and its impact on customer satisfactions (Arambewela, 2006; Ben, 2007; Boshoff, 2004). However Parasuraman et al., (1985) measure service quality which was based on Oliver 's (1980) disconfirmation model which proposed that service quality is a function of the differences between expectation and performance along the quality dimensions. While
The Impact of Cost-Sharing in High Deductible Health Plans on Health Service Utilization Summary Health insurance is protection against the risk of sustaining medical expenses among individuals. It provides financial protection in case of catastrophic illness and averts impoverishment. In order to stem rising health care expenditures, many options including high deductible health plans that gives consumers the power to shape their own care and the incentives to economize have been proposed. Little
In Ukraine, the prevalence of smoking has been a large impact on the past and current citizens of the country. The social determinants as stated before has a greater effect on the percentage of individuals that are smoking. Men whose social positions have deteriorated over the last 5 years are more likely to start smoking compared to those who have not been. Women who live in urban areas are more likely to start smoking rather than those in rural areas and women who have been previously married.
Health care organisations are complex and dynamic. The nature of organisations requires that managers provide leadership, as well as the supervision and coordination of employees. Organisations were created to achieve goals that were beyond the capacity of any single individual. In health care organisations, the scope and the complexity of tasks carried out in provisions of services are so great that individual staff operating on their own could not get the job done. Moreover, the necessary tasks
proportion of the population of many countries is entering older age as a result of medical and technological advances as well as improved standards of living (Goklany, 2007, World Health Organization, 2011). This establishes a significant challenge to the population as individuals, communities and governing bodies regarding health promotion, disease prevention and quality of life. Wilhelmson, Andersson, Waern and Allebeck (2005) describe quality of life as a dynamic concept and conclude that psychosocial
Delta Coast Health The overall FY 2017 Goals for DCH are to maintain current profitability, improve access, and quality in order to thrive and prosper regardless of the November election outcomes. Goal 1: Profitability Increase patient collections by optimizing patient billing and patient payment processes. Explore care delivery in outpatient settings, and reduce the length of patient stays. Strategically design new service lines with respect to the aging population. Evolve into a health system through
management and delivery of health care at reduced cost without loss of quality. This paper describes an approach to designing and implementing a balanced scorecard system for measuring performance and productivity in a hospital setting. Specific measures of performance criteria are suggested as well as interpreted. Guidelines for measuring productivity are also suggested and interpreted. How these measures may be used by a hospital to improve its administration of health care while reducing costs and
From past to present; the changing focus of public health by Maria Joyce Key sections include: Environment, infectious disease, locating public health, the enlightenment, the Sanitarians, national provision of services, the inception of the National Health Service, ‘crisis in health’, The New Right, The Third Way, new public health. Public health, the new ideology may be taken to mean the promotion of healthy lifestyles linked to behaviour and individual responsibility supported by government