Consumer Perception Towards Online Business Model Essay

1. Issue: Seventy five percent of online customers don’t buy online, somewhere in the consumer buying process they decide not to make the purchase online.

Before deciding on whether or not to engage in e-Commerce, a business must look at several factors in order to determine if they are ready and able to do everything needed in order to make it successful. Companies should initially perform a SWOT analysis in order to determine if selling products online would be beneficial to the overall company. They also need to make sure they understand they will be dealing with customers all over the world and are willing to take on the work involved to know all of the legalities involved. Taking a business online opens up a world of opportunities but also presents new challenges and difficulties. A company has to be able to spend the time and money in order to do the necessary research so

Dentzel (2017) in an article highlighted that the use of the Internet has completely transformed the way people live and has revolutionized almost all fundamental aspects of daily life. It has allowed access to limitless information and became a tool that made everyday communication in an instant. Among the many opportunities created by internet is the emergence of electronic commerce (e-Commerce). Online shopping is a development brought by the e-Commerce and progress of internet.

Online purchasing is becoming more and more practical thing for contemporary customer. It is explained by high internet penetration in every country, lower cost than in retail network, door to door delivery. Internet plays an important role nowadays; therefore it creates a new market, which sometimes is quite difficult to measure. Online shopping is different from the B&M shopping due to the fact that there is no physical presence of goods, from other standpoint internet is able to sell way more services and motivation and decision making process directly connected to the feedbacks.

Internet Research. 2005, Vol. 15 Issue 3, p335-352. 18p that consists of seven focus groups from different parts of the country tried finding about the perception of consumers on the concept of online grocery. The research indicated some positive and some negative beliefs, which were remarkably congruent across groups. In the minds of consumers, while the concept has advantages of convenience, price and product range. Disadvantages, such as the loss of the recreational aspect of grocery shopping could act as mental barriers where one bad experience can result in permanent disapproval of the

Online shopping as a new medium for retailing creates a number of different advantages. One of these is that it is considered to be more convenient to shop online compared to the traditional way of shopping. The convenience at tributes that online shopping provides are less effort, being able to shop at home, time saving and being able to shop at any time of the day.

Online shopping is becoming tremendously popular among customers. Major fashion retailers have established their online presence to expand their market. Primark is one of the fashion retailers having lowest prices among the high street brands. The aim of this study is to analyse the consumer shift from high-street shopping to internet shopping and evaluate how an online store can affect the retail business of Primark.

The idea behind this study is of great significance because e-commerce (online shopping) has grown tremendously since the turn of the century. It has shaped the way people do shopping for the most part.

An investigation of online shopping and how does it influence NTIC students’ daily life. Observations have shown that there has been a rapid development in an economic world. We have witnessed a tremendous change about shopping online. According to UCLA Center for Communication Policy (2001), online shopping has been regarded as the third most prevalent activity on the Internet, only followed by e-mail and website usage. It plays an important role, not only in retail stores, but also in people’s lives. There are more and more people who have begun to choose this way of shopping. However, a reasonable way to use Internet for shopping could offer convenience in people’s daily life. Relying on online shopping too much may cause a lot of risks more than the retail sector, for instance, if a student buys a defective dress from an online company, and it turns out to be fraud, it is nearly impossible to trace it and get your money back, whereas it does not happen in the case of a local shop. Also there is a chance of finding bargains in local retail sector. In this research, the influence of online shopping for the International students in NTIC will be studied.

According to Peter and Tarpey (1975), the risk here can be defined into six components: financial risk, performance risk, physical risk, psychological risk, social risk and convenience risk. Consumers perceive a higher level of risk when purchasing on the Internet compared with traditional retail formats (Lee & Tan, 2003). However, not all products have the same level of risks for online shopping. Bhatnagar, Misra, and Rao (2000) found that consumers might attempt to purchase low-risk or easy-to-examine products such as books, CDs, and airline tickets by Internet more than products more complex to assess online, such as apparel. In fact, the advent of online bookshops such as Amazon has already severely damaged the profits of conventional bookstores. However, for the products of higher risk, such as apparels, it is less possible that online shopping will substitute in-store shopping. Due to the word limit, I will only examine financial risks and performance risks that I think are mostly related in online apparel shopping.

In contradiction to the above question, 37 candidates stated that the biggest disadvantage of online shopping are concerns about receiving different product than ordered, 33 respondents are anxious about not being able to physically touch and see the product before purchasing it, 28 people are worried about security and privacy issues. Twenty-five are not willing to wait for good for long time and lastly 16 people are concerned about not being able to return the product.

There are more categories of products on the internet. And there are a lot of choices that people can choose, so they can buy what they want. The choice of a store is very much influenced by location and store types (Sinha, p.14). But brick and mortar stores have fewer kinds of products than online, and online shopping does not be influenced by location. Also, people do not need to be afraid to go buy some private things, if they want to buy in public store, such as, sanitary towel, underwear and so on. Because they can buy it on the internet and even it has more choices. Moreover, if customers want to buy a lot of things, and those things are not in the same place, then they need to run around here and there to buy all kinds of products they want. However, online shopping does not have this problem. People do not need to go out on a sunny or rainy day, just stay at home and pay it on the phone or computer. But the mall can provide some services for customers that are not available online, such as urgent care medical centers and roller coasters (Resnick, pp.1127-1128). Even then, online shopping is still better than traditional shopping. Furthermore, people can compare merchandise from different shops, so they can choose the cheapest and the best. Customers can try on new forms of apparel in stores, but it is too risky to purchase it based on pictures and text description in the internet (Resnick,

According to Hagen (2014), e-Commerce despite its growth is still in its early stage in South Africa. Its growth is slowed down by the hesitation from some consumers who have expressed some concerns about e-Commerce. Hagen states that consumers are concerned with delivery costs which are too high. Consumers rather prefer to go and buy physically instead of spending a lot of money on delivery charges. According to a survey performed by Hagen (2014), the common feeling is that a credit card is needed in order to purchase only which prevents consumers from even proceed to payment gateways

New and notorious companies are successful through online retailing and E-commerce, for instance Amazon online book store stores builder and Woolworths (E-enterprise). Companies use the fact that it is convenient for consumers’ use online shopping to their advantage to provide consumer satisfaction.

SEINÄJOKI UNIVERSITY OF APPLIED SCIENCES Thesis Abstract Faculty: Seinäjoki Business School Degree programme: International Business Management Specialisation: International Marketing Management Author: Adil Bashir Title of thesis: Consumer behavior towards online shopping of electronics in Pakistan Supervisor: Ville-Pekka Makelainen Year: 2013 Pages: 60 Number of appendices: 1