Consumers Laws Essays

14341 Words58 Pages
CONSUMER LAWS IN PAKISTAN
PART – I

By

Mohammad Sarwar Khan
Abrar Hafeez

Published by:
Consumer Rights Commission of Pakistan
P. O. Box 1379, Islamabad – Pakistan
E-mail: crcp@comsats.net.pk.
Web Site: http://crcp.sdnpk.org in cooperation with
Liberal Forum Pakistan,
P.O. Box 1368, Islamabad – Pakistan
E-mail: forum_liberal@hotmail.com

1999

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Author’s Profile:
Mohammad Sarwar Khan

Mohammad Sarwar Khan received his bachelors degree in Law and Economics and, Diploma in Higher Education in Politics from the University of Central Lancashire in 1989. He is a member of
Lincoln’s Inn. Mr. Sarwar Khan specializes in corporate and commercial matters, regulatory laws, privatization, energy and power, Islamic banking, constitutional law,
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An effort has been made to bring out the salient features of consumer related laws along with a brief commentary. The comments at the end of each law may be read in conjunction with the introduction of the book as they may appear cursory or repetitive for the readers going through the entire book.

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CRCP strongly feels that organized consumers and lawyers can play a very effective and leading role in the furtherance of consumer cause in Pakistan. An attempt, therefore, has been made to provide them with a ready reference on laws dealing with consumer protection to pursue the cause and get a fair deal both in the market and provision of state services. It is hoped that the whole discourse on consumer protection, which lacks a legal perspective, will gain impetus from this publication. We also hope that both consumers and practising lawyers would find it convenient, comprehensive and precise
CRCP is thankful to Liberal Forum Pakistan and FriedrichNaumann-Stiftung for their support and encouragement for the publication of this book.

Salman Humayun
Consumer Rights Commission of Pakistan (CRCP)

CONTENTS

PREFACE
INTRODUCTION

1

CONSUMER PROTECTION LEGISLATION
ISLAMABAD CONSUMER PROTECTION ACT, 1995
NWFP CONSUMER PROTECTION ACT, 1997

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16

STATE / ADMINISTRATIVE REGULATION
WAFAQI MOHTASIB (OMBUDSMAN) ORDER, 1983

26

REGULATORY FRAMEWORKS
NATIONAL ELECTRIC POWER REGULATORY AUTHORITY

33

PAKISTAN TELECOMMUNICATION AUTHORITY

37
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