Control Mechanism

1416 Words Apr 20th, 2008 6 Pages
Southwest Airlines: Control Mechanisms
Southwest Airlines is a dynamic organization that is researched and studied by many. One reason for this attention is the positive corporate culture. This culture attracts dynamic people to the organization who are encouraged to be innovative and grow as leaders while supporting and promoting the mission of the airline. This culture was established through effective planning, organizing and leadership. To maintain this culture and the success of the airline, the function of controlling is critical. Systems must be in place to monitor performance and outcomes to ensure that organizational goals are being met. When an outcome is not one that is desired, the control mechanisms are used to address the
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Because output is based on derived calculations of input, airlines could include or not include certain data to make their output look better. Southwest uses a variety of output strategies to monitor the company’s performance and productivity (Owens & Ritz, n.d.). The more factors that are included the more accurate the output results.
The control mechanisms used by Southwest Airlines have been extremely effective and successful in allowing the airline to respond to any problems or deficiencies whether financial or behavioral. The control processes implemented by the airline allow it to take corrective action to repair these deficiencies. For example, employees are expected to deliver exceptional service to both internal and external customers of the airline. When behavior and work procedures do not meet the standards, the controls in place allow management to recognize that there is a problem and corrective action is taken. When an employee meets standards of performance, monitored through behavior and output controls, they are rewarded with various rewards and incentives. Southwest Airlines sees that every employee is valuable as an individual but even more valuable when all employees work as a team accomplishing a common goal (Management Discussion, Feb 1, 2007).
Southwest Airlines has responded well to the control mechanisms in place at the airline. The corporate culture at the airline breeds new leaders. The people of Southwest Airlines are

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