Conversational Intelligence By Judith Glaser

Communication takes place in any and all locations, intentionally and unintentionally, and it can be positive or negative. Many of our personal traits and character qualities can affect how we communicate with other people, and how they communicate with us. Recently, I had an experience that further proved this point to me in a very real and tangible way.

Interpersonal Intelligence is the ability to interact with others and comprehend ideas effectively (Gardener 1). This communication with others had occurred

The pillow method in interpersonal communication is a situation that has four sides to it and to the approaches that can be given to that particular situation. Here, there is no single definite correct answer, but each of the four views that can be given, as will be discussed herein, is correct. The four approaches are normally I'm Right, You are Wrong, then You are Right, I'm Wrong, then Both Right, Both Wrong and finally It Isn't Important Which Position is Right or Wrong. This indicates the complexity behind interpersonal communication and how a simple conflict in communication or situation can take widely varied angles.

6. Message understood. Hopefully the last step was effective and they understand what you were trying to communicate.

Listening is a very complicated skill that many people do not posses. It requires individuals to reflect and to admit to their flaws. In order to communicate effectively it is important to know when to talk and listen. Peterson’s book is an excellent tool to enhance all types of relationships.

“The fact that we have been communicating all of our lives does not mean that we do it well”. (Sole, 2011).

Communication is the interaction between individuals that allows us to deliver and receive information, thoughts and feelings. Communication can be seen to have three components: verbal (spoken words), non-verbal (body language) and paralinguistic (tone and pitch of spoken words) (Mehrabian 1981). This shows the complexity of communication in that variance in one ‘component’ could potentially alter or distort the desired meaning being conveyed to the recipient. Similarly Arnold, Undermann Bogss (2015) states that communication could be seen to be a combination of verbal and non-verbal actions being used in unison to exchange and strengthen ideas or share life experiences through means of posture, spoken words or personal symbolism.

The acclaimed book Crucial Conversations discusses the intricacies of communication and analyzes the potential reasons for dialog deterioration in a group setting. The authors emphasize the importance of making people feel safe to exchange ideas and the techniques to restore balance when safety is threatened. This book, although unique in its views, has its roots embedded in proven psychological theories by James-Lang and Cannon-Bard, which state that emotions cause physiological arousal that stimulates emotional brain activity but reduces the ability for cognitive reasoning (Passer & Smith, 2007, p. 384-386).

Followed by Part One, I found a very keen interest with the next section. The most predominant and effective to reflect on and apply would be Part Two: “The Talker-Listener Process”.

The theme of chapter six is of great importance. Many of the problems in relationships arise from the fact that people do not understand each other, their meaning is sometimes misunderstood and overlooked. As stated on the book, from 60 to 93% of our communications is done through non verbal communication, sometimes complementing what we are saying and at times doing the exact opposite. Therefore it is crucial that we acknowledge this fact and implement this topics to maintain relations and keep in touch with the ones around us.

Communication is a very important tool in every aspect of our lives, especially in the

Having better communication skills can help us obtain our needs in life, even though it is often hard for us to observe our own communication skills; however, It's important to develop communication skills because without communication, we have nothing. “Interpersonal communication is by far the most used and most important form of communication that we use on a day to day basis” (Trenholm, 2010.) Developing this communication becomes idea because it

Communication is an ongoing process in which individuals exchange messages whose meanings are influenced by the history of the relationship and the experiences of the participants. (Adler, p.384) Communication depends on relationships between the people who are communicating, and on common basics between them. Problems in communications between people may arise due to differences in cultures, perceptions, values, and expectations from life.

It is amazing how everyone’s life is changing by through us of technology. “Technology by definition means, the branch of knowledge that deals with the creation and use of technical means and their interrelation with life, society, and the environment, drawing upon such subjects as industrial arts, engineering, applied science, and pure science”(Technology). Today people use different kinds of technology like: cellphones, iPods, laptops, mp3s, and all of the devices create a convenient and comfort for every individual. As technology is updating every day, and every second it is affecting people’s lives and changing the pace of everything that relates to humans’ routines. One of the most important things that technology changes is the way everyone communicates. Technologies create more powerful and effective ways of communication. People are getting used to a new way to be alone together. Conversation in number and quality decrease as technology replaces in human interaction. In this article author gives insight into how technology distracts people without considering what price they are paying and persuades how technology has a huge effect on people’s conversation.

Communication is a part of everyday life. Not only is it present in our personal lives, but in the