Fairmont Corporate Research Assignment

The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human

By using this strategy, they notice who has provided customer with outstanding service, choose winner in separate categories and reward. This kind of strategy is quite important in hotel business since they (hotel and employees) are stimulating each other. This program encourages employees to find better way to communicate with company and college effectively. Most of all, since it is a comprehensive method, it can even build their social connection further and further if they understand and communicate with each other in the right way. In addition, Fairmont hotels also give exclusive deals to their employees, family members and friends. As employees who have moved to another property of the hotel chain notice and compare common customer’s needs, they realize how their customer should be treated and what is the most important factor to sustain their service

My other skill required is the listening skill. This basically means that the employer must listen to your customer and not assume to know what they want. Listen to them without interruption before trying to help with the problem or question. As a result,

Which of the following individuals is likely to be most effective as a leader or manager?

Slide 3- My preferred leadership style is transformational leadership, which has been acknowledged as a style capable of creating advantages for an organization. Setting a good example, clearly communicating goals and expectations, creating loyalty and group cohesiveness, and providing inspiration and motivation are all aims of a transformational leader (Muchtar & Qamariah, 2014). The benefits of effective leadership improve the organizational performance and satisfaction of employees.

This leadership style give every member a role in the discussion making. They’re given an opportunity speak freely about ideas and concerns. I want to work for a company to will give me a chance to grow as an employer and gain more valuable skills. I also want to be able to help them find a way to reach our goals. I’m also would to work with a leader who leads with a transformational style. They raise their member to a higher level of motivation. Create a positive environment for their employers to gain the skills they need to mold themselves into a leader. This type of leader is willing to work with other to shape them into type of leader they see themselves as. This style is one I would like to work for when I’m sure that I can be a positon to lead

Amber Inn & Suites, Inc., formed in 1979, operates 200 Amber Inn properties and 50 Amber Inn & Suites properties located in 10 states throughout the Rocky Mountain and western states. On Average, each location has approximately 120 individual guest and suite-style rooms. Under a new president and CEO, the goal is for Amber Inn & Suites to reach profitability within two years after five consecutive years of unprofitability. This company is positioned as a limited-service hotel which does not have the amenities such as a restaurant, lounge, or meeting rooms. This type of hotel is classified under a midscale hotel with food and beverage, such as Holiday Inn and Ramada

The type of leader I am is a transactional leader. I am a transactional leader because, I like to be positive towards my subordinates and rewarding them for good behavior, or doing well with tasks such as inspections. I believe this helps with morale and encourages people to work proficiently to complete the mission. I personally believe that if you take care of your people your people will take care of you.

The person with whom I consider a leadership role-model is the former Town Engineer that I worked with for six years before he left to work for another agency to become a director. His leadership style was a combination of all the three primary styles autocratic, democratic, and laissez-faire. However, he knew which style to use and in which situation. Regardless the style, he also knew how to communicate with his employees in that he fostered open and honest communication and genuinely wanted to hear employee ideas and concerns, thereby, building trust amongst one another.

“Setting the right tone in an organization by creating a positive, humanizing environment contributes immeasurably to staff effectiveness. Creating an organizational culture in which values are clearly stated and staff are encouraged to invest in achieving the agency’s mission.” (Brody, pg 379) When taking a look at any organization we need to look at the many factors that come in to play when trying to make an organization run smoothly. Having good leadership skills is vital for the growth of any agency. “A skilled, committed, and caring staff is crucial for every productive human service organization. (Brody 91) At times employers forget that your employees are the most valuable asset within their organization, without the employee’s drive

The Marriott Corporation was found by J. Willard Marriott in 1927. What started out as a small stand where J. Willard and his wife sold root beer is now one of the biggest, most successful hotel and lodging chains in the world. (Blogs.marriott.com, 2017) The Corporation’s headquarters are located in Washington D.C. in the US. The hotel chain is active in over 122 countries and has a portfolio of 6000 plus properties. The corporation owns over 30 hotel and lodging companies. They have a loyalty system that goes from silver to platinum that costumers can use to pay less for future bookings and can be used with associated companies. (www.marriott.com, 2017)

Marriott International envisions itself to be the world’s lodging leader. Its mission is to provide the best possible lodging services experience to customers who vary in backgrounds, language, tradition, religion and cultures all around the world. Marriot is committed to environmental preservation through using environment-friendly technology and engages in social responsibility and community engagement.  We value our shareholder’s so we will only take steps that will ensure our growth. Most importantly, through our “spirit to serve”, we emphasize the importance of Marriott’s people and recognize the value they bring to the organization’s growth and success. It aims to increase revenues by 9% every year, to increase

The organization has explicitly kept this advantageous environment over other organizations by improving its service capacity. Additionally, the organization ensures that it stays ahead of its rivals by engaging in research and development that focuses on luxury products and markets analysis. The Ritz-Carlton hotel uses data from its research to predict the future of the industry; therefore able to dictate what and how the market will trend in the foreseeable future. Another factor that keeps the organization’s advantage over its rivals is that while rivals tend to become a hotel brand in the industry, Ritz-Carlton has rather position itself to be a leader and lifestyle brand that constantly develop new properties and ensure that customers live the culture of the hotel. The final factor that has kept the advantage of the organization intact is the culture of trust that exists between the management and employees. The leadership of the hotel lives and communicates the organization’s value to its employees who in turn satisfy customers in a way that they often anticipate a return visit. These are some of the reasons that the Ritz-Carlton hotel continued advantageous environment over its rivals has persisted in the hotel and resort industry (Reiss,

Corporate culture is a key component to the success of Starbucks. When looking at the seven dimensions of corporate culture (fn textbook pg 338) Starbucks emphasizes Team and People Orientation along with Innovation and Risk-Taking and pose less emphasis on a competitive environment or an outcome oriented approach. (see appendix c) In order to ensure a strong corporate culture Starbucks utilizes innovative and simple ways to ensure the key values are deeply held and widely shared. (fn) By visiting up to 40 stores weekly by the CEO Richard Schultz, creation of Starbucks Broadcast News to convey company news, or administering an “attitude survey” every 18 months to all employees they ensure the company and its partners (employees) are connected. (fn textbook)

In the hospitality industry it is important to understand and be aware of cultural differences within the work place. This paper will discuss the importance of employee relationship management by reviewing relevant literature and will highlight certain areas such as communications and leadership styles. This will help determine the best strategies to decrease the amount of turnovers in employment as well as retaining workers in a hospitality organisation.