Customer service studies show that when something goes right, customers give credit to the individual employee dealing with the problem; when something goes wrong, customers usually blame the organization itself. This fact makes it crucial for any
Connecting with a group of doctoral students for the first residency is very frightening. Several students admitted to having feelings of misperception, worry, or uncertainty. Meeting someone new is certainly not comfortable, however the expectations and anxiety of a doctoral program is sufficient for someone to ask why one would choose to undertake a huge venture. This residency has motivated me to endure in my program. There were several eye-openers that revealed development and improvement as a doctoral student. In the last five days, various lessons and experiences were taught and learned but the most important
In this report I will be reviewing assets, opportunities, lesson, homework plans, progress made, and future plans. First off I want to say I have never excelled in English, and I’ve considered it to be one of my weak areas. Saying that statement I’m soaking all the information up like a sponge and hope to learn as much as I can from English 101.
In class, we have learned many important topics in the legal, ethical, and regulatory environment of business. However in the classroom setting, we have examined each of these topics individually. Jonathan Harr’s A Civil Action allows us to see how the topics learned relate to one another in the context of a real world setting. His book provides an engaging read about the legal practice action while connecting the topics of the relationship between law, business, and ethics; the court system and litigation; alternative dispute resolution; and the nature of the corporation. A Civil Action complements the material learned in class, and it helps to create an overall cohesiveness between the topics learned in class that
In 2012-2013, Mr. Carl Heastie, Assembly man for the North-East Bronx, was instrumental in restoring the budgetary costs to cover the Elderly Pharmaceutical Insurance Coverage (EPIC) program. Prior to his involvement, seniors enrolled in the EPIC program, were forced to pay up to 25% of the cost of each medication. With his input in the decision making, the co-pay, was decreased to &20,00 for payment for each prescription. This paper will attempt to show, his commitment towards this health care issues, intended to be depicted during a set interview with him.
The source giving suggests that During times of crisis the government must make decisive action to protect its people. This is an imposition of liberalism that most minorities or sovereign nations can’t avoid. Decisive actions are ones that require offensive and defensive action, which are crucial yet they often happen with little to no research, or hesitation. The source also suggests that the people should be free from unnecessary government control during times of stability. Nevertheless, this might be the case in most sovereign states, many, even in times of peace, face constant government intervention in aspects of private life. The source gives an important insight into an issue that, throughout history, has been constant and will
The first quiz I took was the “Emotional Intelligence Quiz.” My score was a seventeen out of twenty. The interpretation states, “You seem naturally well-attuned to others' emotions--a vital skill for forming compassionate connections. You scored well above average but still have room for growth; research suggests that people can improve their emotion recognition skills with practice.” The easiest part of this quiz was identifying the emotions that were presented. The most difficult part for me was understanding why my answer was incorrect because when my answer was incorrect, my choice was very similar to the correct answer. For example, at one point I picked shame instead of embarrassment, and the two look very similar. The main thing I learned from this quiz was
Three brothers for whatever reason decided that they would get their local police department into a shootout. Upon starting a shootout with the first officer to cross his path many more officers joined in the shootout when an undercover cop found himself in the middle and heroically sacrificed himself to stop the shootout. The main problem here is that for some reason these three brothers chose to start a shootout with law enforcement and the crossfire caused the death of an officer which is of course no surprise due to their actions. Of course the issue here is that the undercover officer lost his life in the crossfire to help stop the shooter and that
Albert, you are being progressed to Step three of the Ascend Corrective Action process for failing to follow specific directions from Chocolate Bayou’s medical staff in regards to your clearance to use a respirator. You were directed by MHBA supervision and the medical department on multiple occasions to resolve the issue but you did not take the appropriate actions in the time you were given. Failure to complete the required tests meant that you were working while knowingly being out of compliance with the site’s Respiratory Protection Program, SP-039. Additionally, your decision to not follow the direction of supervision and complete the required tests is considered insubordination and is unacceptable.
Response to intervention, also known as RTI, is a multi-tiered system for early identification and a process that implements support for students with learning and behavioral needs. There is no standardized system for RTI, therefore there are variations and many ways to implement and initiate these services. Typically these services are broken down into steps or tiers, in order to ensure all students are being universally screened and are receiving the help they need.
Listening to complaints and explaining the options in a clear and concise way when dealing with customer enquiries.
Customer service involves a consideration of what is needed to treat the customers in a desirable
Immediate correction action could have been used in this type of situation by letting the consumers using ReNu With MoistureLoc the dangers of using this product and withdrawing it from all the store shelves worldwide. Basic corrective action would be needed to studied how the product infected people eyes, and made correction for future products.
Taking Action is a chapter that refers to the journey of a healthcare professional Chelsea Savage, who become an active participant of Nursing political policy after she understands the social needs for change and justice. She believes that the reason behind this opportunity was perhaps her infatuation for social justice, her curiosity for a new adventure and her mentors. Weeks after, Chelsea receives the invitation by her mentor Shirley Gibson to become a member of the Legislative Committee for the Virginia Nurses Executives, Her duties as a leader of healthcare organizations started, by contacting state leaders who would provide the support on nursing and healthcare issues.
While I was looking for a social action event to attend that involved, adolescence, children, families, and other individuals/professionals, I had a difficult time. Therefore, I reached out to my local town hall and found an opportunity that included each of these individuals to a certain degree. In other words, a few days before the actual event on July 20, 2017, I had been reviewing my town’s website. Granted, I recently had moved to this town over the last six months and never knew there were so many committees and commissions that existed before. To be honest, some of them I had reached out to see how I can become a volunteer or a member of the board. Nonetheless, I was looking and one event that had appealed to me was the event that is titled, “Middletown’s Youth Juvenile Board (MYJB). While I had some thoughts about what this meeting was going to be, I was intrigued so I wanted to learn more about it. Therefore, the next morning I had called to see if it was open to the public and so forth. To my amazement, the receptionist was very happy to share that it was open to the public, the meetings are two hours long, and they are held on the third Thursday of each month, and what the board does for these children and adolescents.