COMPANY ANALYSIS
Company Description
Costco is a membership warehouse club that wants to charge the lowest prices on quality brand-name merchandise. With hundreds of locations worldwide, Costco sells a wide selection of merchandise. Costco has specialty departments and exclusive member services. (Costco)
Mission
“To continually provide our members with quality goods and services at the lowest possible prices.”
In support of this mission, Costco has identified the following five responsibilities:
1.) Obey the law
2.) Take care of our members
3.) Take care of our employees
4.) Respect our vendors
5.) Reward our shareholders (Miller)
Human Resources
Most of Costco’s current home and regional office team members are home grown. This means
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Costco sells many items under the brand name Kirkland. Kirkland items range from two loaves of bread separately packaged and then packaged together in a plastic bag to a package of three pounds of raw almonds. (Edleson)
These are the categories of products that Costco sells: Appliances; Auto & tires; Baby, kids & toys; Clothing & handbags; Computers & printers; Electronics; Furniture; Grocery & floral; Hardware; Health & beauty; Gift baskets & gift cards; Home & décor; Jewelry & watches; Office products; Patio & outdoor; Sports & fitness; Travel & luggage; Funeral; and Pet supplies. Costco has tires from Bridgestone. There are TVs from LG, Samsung, Sony, Vizio, and more. (Welcome to Costco Wholesale)
Company History
Costco opened its first location in 1976. It was called Price Club name and was located on Morena Boulevard in San Diego. Originally serving only small businesses, Costco found it had the potential to achieve greater buying clout by also serving non-business members. With that change, the growth of the warehouse club industry was happening. In 1983, the first Costco opened in Seattle. Costco became the first company to grow in sales from zero to $3 billion in less than six years. When Costco and Price Club combined in 1993, they were called PriceCostco. PriceCostco had 206 locations generating $16 billion in annual sales.
Costco always had a simple operating philosophy. Their operating philosophy is to keep costs low and pass the savings on to the
Costco's mission is to “continually provide our members with quality goods and services at the lowest possible prices (Costco Wholesale Mission Statement - Profits and Prices Revolve Around Ethics, 2013)
Costco has a simple strategy for being one of the leaders in the wholesales, which is concentrating on driving sales. If the sales of a company are good than everything else will take care of itself. While other companies such as Wal-Mart, Target and BJ’s pour money into marketing; Costco has a no-frills approach and doesn’t advertise. Costco focuses on selling fewer items which increases sale volume and
In September 1983 Costco's first warehouse opened in Seattle, Washington. At this time, warehouse outlets had long existed, but the concept of a wholesale club was relatively new and promising. Dubbed "buyers' clubs" and begun in 1976, these warehouses were wholesalers that required shoppers to become members and pay an annual membership fee. The membership fee helped reduce already-low overhead, so that items could be sold at an average of 9 percent over cost from the manufacturer. At the time Costco was formed, membership warehouses were primarily a West Coast phenomenon; however, since then, their popularity has spread throughout the United States, across the borders to Canada and Mexico, and beyond to many other countries.
Costco as a company began operations in 1983 with its headquarters in Issaquah, Washington (Costo 1). It was founded in Washington, United States by James Sinegal and Jeffrey Brotman. Brotman comes from a family that had been involved in retail business before the establishment of Costco. Therefore assuming that his background may have prepared him for running Costco
It was in the twentieth century that the world was first introduced to a now well-known household name, Costco. In 1976 that the first Costco was opened, formerly known as Price Club, in San Diego. The philosophy of this company is simply stated, “Keep costs down and pass the savings on to our members.” (Costco.com) It has held onto its philosophy of keeping prices low for almost half a century. Costco is self defined as a “membership warehouse club.” (Costco.com) It provides a wide variety of brand name products in their warehouse-style store, and strives to provide all members with the lowest prices that they can offer. Today, Costco is a well known and loved company by consumers.
Costco does not have distributors or retailers to supply its products to the end users. They do, however, have reseller who buy their products for their business and sell to the end user. For example, Costco’s business membership offers tax-exempt purchases to restaurant and small grocery store owners; they then sell those purchased goods to the end user.
The first warehouse store was opened in 1976 by Price Club which was founded by Sol and Robert Price in San Diego, California. Initially it was open only to Business shoppers. By 1983, Jim Sinegal and Jeffrey Brotman created Costco and open its first membership warehouse in Seattle, Washington on September 15, 1983. Within the first three years Costco had opened 17 more warehouses in other locations, had 1.3 million members, and 3,740 employees (Costco, 2014a). Costco expanded
On September 15,1983 the world had witness the opening of Costco the first warehouse on Seattle, Washington by James Senegal and Jeffrey H. Brotman. The owners had started in distribution their wholesale by working for Price at both FedMart and Price Club and Brotman, an attorney from an old Seattle retailing family, had also been involved in retail distribution from an early age.
Costco Wholesale Corporation, which began operations in 1983 in Seattle, originated the membership wholesale club retail concept. By providing low prices on consumables like fresh foods, health and beauty care items, high-quality apparel, electronics, jewelry and other general merchandise, the company pioneered the retail concept that encourages members to visit regularly to achieve savings. In the meantime, the retailer has been successful in encouraging members to spend the savings on impulse big-ticket, discretionary purchases.
Costco is the best cost provider in the wholesale club category and the strategy is associated with Costco’s capabilities and resources, which includes; a streamlined supply chain, good supplier relationships, purchasing power, high sales volumes, quick inventory turnover, and excellent customer service. The three vital components of the company strategy are low pricing, limited product selection and high-end products acquired in closeouts and liquidations. While Costco strives to beat the competitors pricing, it also delivers exceptional value in its high-end offerings and customer service, giving consumers more for their money. Given its customers are the most affluent of all the warehouse clubs, with average incomes around $75,000 and this strategy works well for Costco. However, these customers are conscious not only about money but also value for the product, this fact is supported by the members who choose for executive
Costco’s business model is focused on producing high sales volumes and rapid inventory turnover by offering members low prices on a limited selection of national name brands and select private-label products in a wide range variety. Costco is focused in low-cost strategy is concentrated on a narrow buy segment and out competing rivals by having lower costs, therefore being able serve a niche consumers at a lower price. (Gamble, John and Thompson, Arthur (2009)
Brief overview Costco Wholesale Corporation is a wholesale retailer. They are the second largest retailer after Walmart. The company operates in various countries throughout the world, mostly in the North American market. In the retail industry, if you have a wide product mix like Costco a lot of your time will be involved in your inventory management systems. A good inventory management system makes it easy to meet demands of your customers which is key in the retailer industry.
Craig Jelinek, CEO of Costco, is continuing to build the company’s global presence. He is doing this by concentrating on the expansion of operations in untapped worldwide markets (“Costco’s International Expansion…,” 2015). The strategic move to increase growth has triumphant thus far, with total sales in the recent fiscal years exceed 64 billion dollars (Short, 2013). With this, Costco expects its international operations to account for a large portion of its sales in the future
Costco’s culture is one where the customer and employee come first. Customers enjoy a 15% markup where most retail stores increase
The buying office has all the required resources to analyze and evaluate customer needs, forecast inventory demand in each warehouse, and negotiate with the vendors. The buying office at Costco decides what to sell and how much inventory needs to be purchased at each location in order to reduce the purchasing price and meet warehouse demand. In mass production, the buying office will evaluate and distribute products from vendors who enable Costco to achieve their required quantity and profit margins. The large volume of inventory order can only allow Costco to deal with a few vendors with single product line. Customers will pay for larger quantities of merchandise with better prices but they won’t have many choices for the same type of item. Costco also provides other assembly services, such as the prescription medications offered at the pharmacy. The process creates low cost, high productivity, and faster working time in assembly work. The employees only work in certain job areas with limited ranges of skill required.