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Costco Wholesale's Business Analysis

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While there are currently other wholesale companies out there, Costco was a main driver of this type of business when the craze of buying in bulk first started. Costco did not start off as Costco but rather it stemmed from a partnership with a business called Price Club. Their simple business and marketing model allowed Costco to grow into a multibillion dollar organization. Price Club was started by an individual named Sol Price in the late 1970’s in the west coast. There first store was in a converted airplane hangar on Morena Boulevard in San Diego. Originally serving only small businesses, the company found it could achieve far greater buying clout by also serving a selected audience of non-business members. With that change, the growth …show more content…

However, consumers can also purchase products through Costco Wholesale’s e-commerce website. Mobile users may use the Costco mobile app to access information about products and to make a purchase. Customers may opt to have their online or mobile purchases delivered to their doorstep. In this element of the marketing mix, Costco Wholesale Corporation harnesses information technology for a broad market reach. Costco uses bulk/wholesale discounts as a form of sales promotions to lure consumers to its warehouses/stores. Members are guaranteed low prices for products sold per pack or in wholesale amounts. In addition, Costco uses direct marketing through emails to members, as well as The Costco Connection, which is a monthly publication that promotes products available at Costco warehouses/stores. On the other hand, personal selling happens when sales personnel persuade customers to purchase certain products at the warehouses. Costco applies public relations to boost its corporate and brand image. For example, the company has sustainability programs for its supply chain, and gives donations to support programs for children, education, and health and human services. In terms of marketing, Costco is not as aggressive as their competitors. They essentially let the product speak for itself which seems to be working, however, as technology advances, Costco may want to …show more content…

For the sake of this assignment, I decided to try to do some research on Costco, both in store and online. Prior to this research, I did not hold a Costco membership but I have been in the store. I typically like to do some research online prior to making a purchase, membership purchase in this case, however for this I decided to go and visit my nearest Costco first. I went up to the service desk and asked for a membership. I did not elaborate on what I was looking for but just asked for a membership. The lady behind the counter proceeded to try to persuade me to purchase their gold star membership. I allowed her to explain all the benefits but decided on the general membership. This is one of Costco’s marketing strategy. It is the personal selling which I can certainly appreciate. One thing I did notice is that the employee did not promote the company’s social media pages or even the app. I honestly did not even know that Costco had an app that I could download. After the instore visit, I decided to follow the company on social media, specifically Facebook, so I can see their interactions. I did notice that they were quick to respond to consumers on social media, however, it was more of a message to contact them at an email address in which they provided. I decided to do the same and not to my surprise, I got the same response. I wrote the email to Costco explaining my experience as a

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