Craven Books Case Study - Solutions

Its old platform was based mainly around e-mail, which was unable to reach its largely mobile workforce and did not allow the company email service to connect with employee’s mobile phones. Their current platform which the companies uses is an Intranet portal to support worldwide collaboration and communication of corporate strategy which is provided by Microsoft® Online Services and Microsoft on-premises software. Another advantage of using this information for this decision

Q.1 – Briefly describe the dilemma presented in this case study. Who are the key players and what are some of the antecedents that have led to the present problem? Ans. When the best manager, takes certain actions which go against the core values of the company, it becomes really difficult for the management to make a fair judgement. They are stuck in a dilemma of what would be a better judgement. As a leader, it is very important to be fair and impartial to your team members. And so is the dilemma presented in the case, Bob’s Meltdown, Nicholas G. Carr. The key players in this case are1. Annette Innella 2. Robert Dunn 3. Jay Nguyen Annette Innella is the Vice President, Knowledge Management at Concord Machines. She was recently hired by

accustomed to was a big challenge to start out with. However the outcome of this

The company did not perform as well as they should have been able to. There were multiple areas where problems arose, such as the technical architecture of the IT system, relying only on the 3rd party, Qdata, to monitor their IT infrastructure, keeping out of date manuals, and not maintaining their emergency procedures.

The desired impact of this plan would establish The IT Guys as the go to

Overall, in my opinion, they had an excellent approach to the whole process. They took the time to do it right. They spend almost a year indoctrinating the strategy, creating enthusiasm and commitment around it, within the company. As for the software selection, they made sure that all departments or groups that would be subject to the change, made part of the process.

1. What went wrong? How can you explain how the technology actually led to more rather than fewer mistakes?

i. The new information systems project for an enhanced network firewall appeared to be on a very aggressive implementation schedule. When interviewed, the IT manager said that even if he put all the IT employees on the project full-time for the next two years, the project still couldn’t be completed on time. The IT manager indicated he had spoken to upper management about the issue, but upper management did not take any action.

The IT folks couldn’t communicate properly with the business about their ideas and strategy that confused the business and made them reject the ideas that were actually worth trying.

A need to reduce staff costs - having a new system that can carry out the same job as employees has become a popular drive for a new system in an organisation, which

Read the following case description of an IT crisis and answer the questions posed at the end of the description.

The role played by the IT in the company to the rest of the organization is reactive to business conditions rather than a proactive approach. IT has been busy establishing several IT processes, policies, and projects in order to catch up with current demand from customers, and has been relying on the “diving catch” approach of finishing things at the very last minute.

1. Based on the description of planning system before the Redesign Project which function or individuals should be held responsible for the planning problems in FY 2002? In FY 2004?

Firstly, R.Ryan Nelson (2007) referred to 10 of the most infamous IT projects to assert the importance of making a careful analysis of projects that have occurred to help future projects. In order to attest this opinion, he illustrated the case of United Kingdom’s

In this paper, the author will introduce a failure case of K-Mart 's IT modernization system project. In 2001, K-mart took $1.4 billion dollars into this project with the purpose of competing with its rival Walmart. The dream is beautiful, but the real work is cruel. After 18 months, the project was failed because of lacking of cash. What happened in the detailed for this project? $1.4 billion dollar is huge numbers, why it was still not enough to pay and distribute for this project? How did its project manager do in this project? What are the project problems? How can we learn from the failure of this case? The paper includes the case background introduction, the project development process, the problems in the project, analysis and