Creating A More Effective Organizational Culture

1233 WordsMay 1, 20175 Pages
Creating A More Effective Organizational Culture 620 WCM Module Four Short Paper Southern New Hampshire University Kathleen Cantwell 4/30/17 Cultural Perspectives ABC Corporation has a culture that is based on providing award winning after-sales service to ensure it has repeat customers (WCM 620 Final Project Case Study, 2017). Thomas prides himself on creating a culture that produces high-performance numbers by encouraging his employees to handle a high volume of calls. Thomas believed that each employee should be clear on company protocol and performance expectations with a focus on high productivity (WCM 620 Final Project Case Study, 2017). During the conflict, Thomas believed that his front-line manager,…show more content…
Because the emphasis on productivity was evident at ABC Corporation, Kareem felt that if his performance numbers had been an issue, it would have been brought to his attention by his managers, Thomas and Janet. Kareem’s co-worker, Michael, values his hard work and effort that he has put forth to help his unit receive recognition for their high productivity outcomes that are common to their company 's culture (WCM 620 Final Project Case Study, 2017). Michael felt that Kareem 's excessive breaks and odd behavior were a barrier to receiving recognition (WCM 620 Final Project Case Study, 2017). This perspective pushed Michael to make a complaint about Kareem 's behavior and performance. On the other hand, Kathy, employee, and friend of Kareem, was new to her position in the unit and wanted to meet Thomas ' expectations (WCM 620 Final Project Case Study, 2017). She understood the company 's high-performance culture due to her previous five years with the company. Kathy reported that she believed the unit’s environment to be “competitive and hostile” (WCM 620 Final Project Case Study, 2017). Kathy reported that because of the environment, she tends to stay focused on her work because she is worried of being let go. She and Kareem became friends and helped each other if they were struggling with performance issues (WCM 620 Final Project Case Study, 2017). Kathy knew about Kareem 's religious requirements and was aware of his
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