Introduction
Sandra Kay Richardson of the Center for the Study of Work Teams cites fourteen common blunders organizations face when trying to create a team-based, empowered organization (2002). Some of the more noteworthy include:
Assuming teams are for everyone
Lack of planning to implement changes
Lack of customization to fit current organizational culture
Relying entirely on outside consultant
Underestimate money and time needed
Expect immediate results
No long term direction to managers and they fear loss of power
Lack of training managers in new role
The common misconception and the general theme of the above blunders is that throwing a team together is a fix-all for any organization. The above blunders
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Education and training are available from a myriad of sources. There is almost no limit to the amount of written and online material available on the topic of empowered teams. In depth training should precede any attempt at an organizational change of this magnitude. Change should not be taken lightly and simply sitting Joe, Jane and Jean together by the water cooler for an hour each day after lunch with no direction is not the definition of an empowered team. The individuals will need to be educated about their roles, resources and limits and trained in leadership, communication, delegation, etc. It is no small task and empowering teams is a great undertaking with substantial rewards if planning, education, training, money, time and other precious resources are allocated and utilized properly.
Implications
Upon collectively making the decision to empower teams, the management staff must fully support and embrace the decision. If this is not the case, ultimately failure will ensue if the effort is half baked and the change is simply for the sake of change. It is common in the business world to copy the successes of other organizations without fully understanding the implications of such decisions. Industry key words and jargon can be commonly slung around in attempts to create an empowered synergy from a hodgepodge of industrial fads; but big words and empty planning will only make for empty
Assess the effectiveness of own organisation in measuring team performance against organisation goals and objectives
A team is a type of organizational group with independent members. They share common goals and work together to meet these goals (Northouse, 2016). The organization where I work has teams at various levels for maximizing the success. These teams include, core teams, coordinating teams, patient aligned care team (PACT), contingency teams, ancillary teams, support and administration teams (Veterans Health Administration [VHA], 2015). Some of these teams have interdepartmental members while others have intradepartmental staff. Successful teams have a concrete blueprint and that contributes to their effective functioning. There are several factors that affect these teams irrespective of the level. The factors comprise the presence of a clear task, separation from non-team members, authority, and stability. The factors like working conditions, team process and bridging the gaps are concerns for the executive level. The complexity of the task, individual skills and their diverse specializations affect the selection of the team members. The team’s meaningful interactions decide their success. Independent teams can help promote friendly competition within the organization and lead to better staff performance. An efficient leader can design and launch an effective team through careful planning and selection of the right members. He/she keeps the factors that affect the success of the team in mind when designing the teams. The patient care units
Kaye, B., & Hogan, J. (1999). Improve teamwork. Executive Excellence, 16(6), 17. Retrieved from http://search.proquest.com/docview/204610635?accountid=458
Throughout the beginning of the book ‘The Five Dysfunction of a Team” by Patrick Lencioni it was apparent that the DecisionTech, Inc. executive team was not a team at all. This group of individuals lacked some of the key attributes that make great teams. One of the most important attributes that was being neglected was that the executive group did not have interdependent members. This attribute was highlighted in the beginning of the book when the author said “Backstabbing among the executives had become an art. There was no sense of unity or camaraderie on the team, which translated into a muted level of commitment” (7). Due to the executive teams lack of interdependence, critical deadlines began to slip and morale deteriorated.
Teams are an integral component of organizational success. They take on many forms and functions and can have various structures. Teams also conduct a wide variety of projects with goals of innovation or mitigation. An example, from my experience, of a project that required the execution from a team was the establishment of a finished goods inventory program within a paper manufacturing company. A project of this magnitude required that a diverse and multifaceted team be assembled.
The features of effective team performance are set out in Brian Tuckman’s phases of team development theory, ‘Forming, Storming, Norming, Performing.’ This outlines the phases that a team will go through in order to become effective and reach maturity. At the ‘Forming’ stage of team development individual roles and responsibilities are unclear and each member of the team is concerned to avoid conflict with each other. From this point the team will go through the ‘Storming’ phase which is when they start to conflict as individuals put forward ideas which will be challenged by others in a bid to gain power and position over others. After this the ‘Norming’ phase follows and it is at this point that individual roles are defined and accepted
The single most important component associated with managing a successful organization, entails the empowerment of employees. People that are empowered are able to make smart decisions without always having to rely on authority, to point them in the right direction. Creating an empowered organization involves interest in the workplace; minimal absence from work, high retention rates; loyal and motivated team members; as well as efficient results and effective communication amongst team members. In the book, The Wonderful Wizard of Oz
Introduction: In the given statement "simply put, teams will be the primary building block of performance in the high performance organization of the future. As a result, effective top managers will increasingly worry about both performance and the teams that will help deliver it" (p. 239, The Wisdom of Teams). Authors Jon R. Katzenbach and Douglas K. Smith conversed with several individuals in more than thirty organizations to figure out where and how groups function best and how to upgrade their adequacy. They uncover: The most critical component in group success who exceeds expectations at group authority. Furthermore, why they are infrequently the most senior individuals Why company wide change relies on upon groups. Furthermore, more comprehensive and demonstrated compelling, The Wisdom of Teams is the fantastic first stage of making groups an effective apparatus for accomplishment in today 's worldwide commercial center.
Lack of commitment – Team members never buy it to the decisions due to their opinions never truly being heard.
The members in this type of team collaborate to share in management and decision-making roles, while maintaining accountability for organizational responsibilities under their direction. Although, this team method system may not be suited for all companies, in order for self-directed to be successful, managers and supervisors will need to become facilitators or coaches. Proper planning and communication plays a vital role in this transition, as is examined in the case study presented.
The final aspect of a dysfunctional team was the avoidance of accountability. In the book it was said that teams setting low standards for one another are less likely to be accountable. If they set high standards, teams are more willing to hit bench marks. I found this concept to be very intriguing
In today's society some corporations have achieved success by replacing the hierarchical boss-subordinate relationship with that of an empowered work team. Many corporations know the value of a high-performance team. A high-performance team has a great deal to offer to the organization. In a team environment, people are not managed, controlled or supervised. They are led by their mutual vision of the organization's purpose and goals. Teams surpass individuals working alone, especially when performance requires several abilities, verdict, and active involvement...
Work Team development is a dynamic and often difficult process. Most teams find themselves in a continuos state of change and development. Eventhough, most teams never reach full stability, there is a general pattern that describes how most teams evolve. There are five stages of team development, the first stage is forming. In this stage there is a great deal of uncertainty about the teams purpose, structure and leadership. Members are testing the the waters to determine what types of behaviors are acceptable. This stage is complete when members began to think of themselves as part of the team. The second stage is called storming. In this stage there is much intragroup conflict.Team members accept the existence of the team, but there is resistance to the control that the team imposes on individuality. Conflict can arise from numerous sources within the team setting but generally falls into three categories:communication, factors, structural factors and personal factors (Varney, 1989/Townsley). In addition, there is conflict over who will control the team.
The authors were successful on this step by creating a valuable and diverse team that complimented each other, which was a necessity to ensure they had mixed points of views and opinions. Next, the team must create the approach they are going to take, and to be sure each team member has a clear understanding of the benefits for the future of everyone involved. This step was evident by the group meetings. Fourth, it is imperative for the team to demonstrate impeccable communication skills and the ability to influence others to comprehend the significance of the change (Kotter and Rathgeber 2006).
Levin (2005) suggests that the idea of a team is to share the same objectives. This may not always be the case if team members have never met before and are not fully clear of the task set. This can lead to confusion between members and may mean that some team members are unwilling to be told by their peers what to do. This is an example on ineffective team work.