Creative Problem Solving Skills

1548 Words Feb 8th, 2007 7 Pages
3.1 OBJECTIVE The objective of this section to discussed on the development of creative problem solving as a management competency toward achieving the organization goals.
Problems are encounters by everybody, whether it is serious, urgent or growth is catalyst towards success. As I have chosen To Adopt Creative Problem Solving as my core competency, by exploring and discussing the topic will develop and equip my management skill by recognising self-potential contributing creative solutions to my organisation.

My current post as a Senior Auditor with Bank Rakyat requires me to lead a group of internal auditors that requires skills of management. As an auditor; skills and knowledge about the rules and regulation
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3.4.2 Negative/Ineffective In the year 1999, Bank Rakyat over rule the regulation the needs for the customers to pay or buy insurance to secured the loan or financing amount. Its base on the customers complains additional expenses bear by them. The solution chosen is for the Bank to bear the lost if the customers dies, base on the previous insurance payment of RM 2 million per annum.
Starting from the year 2004 onward, the Bank realise that the amount keep increasing with the loan growth of 20% to 30% per annum. In early 2006 the Bank started to make it as a choice for the customer, weather to take insurance or not.
The ineffectiveness of the solution didn't take into consideration a long term effect, an annual lost for the Bank of an average RM 5 million per year and keep increasing.

3.4.3 Improvement of Negative/Ineffective
The above ineffectiveness can be improved if the management; Emphasis on understanding on the real problem and problems complained by customers and at the same time the Bank has to protect the interest of the shareholder. Granting freedom to generate ideas by choosing the best solution fit the criteria set for solution. One of the criteria should be the long term effect, because the loans are given for a period of 5 to 10 year. Follow the Success Series steps of problem solving process; identifying the problem, gathering information, developing alternative, selecting solution and implementing decisions.
The Bank
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