Crew Resource Management Case Study

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The acuity of the patient has also been a determinant of communication within the team. Schull et al. (2001) explain that the resuscitation and care of a critically ill patient is often chaotic and loud. However, during a trauma call where the patient was more aware of their surroundings, communication was quieter and more coherent than in situations where the patient may have been unconscious (Cole and Crichton, 2006). Helmreich (2000) also found that poor communication between the healthcare professionals could add to the difficulties of an already stressful situation. Crew Resource Management (CRM) includes communication as one of its major aspects (Guzzo and Dickson, 1996). It is suggested that CRM strategies can be used to enhance communication
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