Crisis Communication Observation

Emergency telecommunications otherwise known as 911 dispatching is a fast paced and exciting work environment. During a twelve hour shift, the dispatchers never know what is going to occur, nor do they know when it is going to occur. Hours of boredom can be followed by minutes of sheer panic and terror. They deal with everything from domestic violence to medical calls, traffic stops to house fires. A 911 dispatcher doubles as a communications liaison for police officers, deputies, medical personnel, and fire fighters. Emergency telecommunications often known as dispatching can be broken down into four major categories: law enforcement, fire, emergency medical, and call taking/administrative.

The organization that I have selected is the 911 dispatch center that I worked for prior to my retirement (sadly I am not permitted to identify it). The work at the dispatch center entails answering and processing both emergency and non-emergency phone lines and dispatching local agencies for both emergent and non-emergent calls for service. The features of the BMG that I will be looking at for this paper are the development and assignment of the organization's daily routines and the organization's socialization procedures.

Crisis communication is the most important aspect of external and internal organization communication. This type of communication ranges from image restoration campaigns to employee turnover. In the articles that I have analyzed, I discovered many examples of crisis communications and its importance. I will discuss the Bridgestone-Firestone Corporation's image restoration campaign and explain Benoit's theory of image restoration. Also, I will discuss how crisis communications fits into public relations models. Two examples for discussion will be how supervisors should convey bad-news to their employees, and group communication within employee turnover. My last example for this discussion will be Bill Clinton's image repair discourse.

Many department, including BCoFD, are looking for different solutions to help fix this tissue. The goal of this research project is to conduct a needs assessment and provide recommendations to the Baltimore County Fire Department for an outline of a curriculum for a CP course based off the findings of the needs assessment. Extant data was collected by using inclusion and exclusion criteria requirements in the data collection tools from both ImageTrend and National Fire Incident Reporting System (NFRIS) for non-emergency calls. In 2014, BCoFD initiated a specific policy for non-emergency responses that was collected through EMED reports in ImageTrend. During that year, the number of Non-Emergency Responses came to 8,590. In 2016, non-emergency responses came to a total of 12,102, almost 3,500 calls more from 2014. As of March 30th, 2017, the total non-emergency call responses were at 3,615 and continuing to grow. Not only non-emergency calls are climbing, but the total call volume for BCoFD is increasing more and more each year. Since 2013, there has been an average of 5,705 increase calls each

As a new recruit working in a public service you have been asked to investigate the response to emergency service incidents.

In society today, people are judged by their level of education. Education is the key in society today. According to begintoread.com, today in the United States 1 out of 4 children grow up without learning how to read. Also at early stage of life the brain start developing and adjusting to the environment that they were raised in. In addition, books and education helps develop the brain especially in early age. According to the National Center for Education, Statistics shows that the majority of people who don’t complete high school have basic or below-basic literacy skills. 26% of prison inmates nationwide had parents who had not completed high school, and 37% of inmates had not completed high school themselves. Literacy is powerful in times of development because it leads to success in life and helps with solving a problem.

The final call that I experienced was a burglary in progress. We arrived at an apartment complex. I stayed in the car, while two other patrol cars arrived for backup. The call was a false alarm. It was the maintenance guy replacing a broken screen door. The person who lived in the apartment was helping the maintenance

As previously discussed, people are condition to dial 9-1-1 during times of crisis. In the United States, “the first catalyst for a nationwide emergency telephone number was in 1957, when the National Association of Fire Chiefs recommended use of a single number for reporting fires.” In 19687, after the recommendation of the President’s commission on Law Enforcement and Administration of Justice, “the [Federal Communications Commission] FCC met with the American Telephone and Telegraph Company (AT&T) to find a means of establishing a universal emergency number that could be implemented quickly. In 1968, AT&T announced that it would establish the digits 9-1-1 (nine-one-one) as the emergency code throughout the United States.” The number was

Mom Josh and I are calling a friend. Josh what's his number “um 811 I think” (911 operator): Hello what's the emergency? ( going thru my mind was all panic and fire) wrong number what do I do?

Today’s technology has enabled communication to various parts of the world a 24-hour service, which means that, in any emergency response circumstance, there will always be a continuous claim for information (Haddow & Haddow, 2013).

During emergencies, the importance of our country’s communications systems becomes clear. These communications systems include the wire line and wireless telephone networks, broadcast and cable television, radio, Public Safety Land Mobile Radio, satellite systems and increasingly the Internet. For example, in an emergency, we may dial 911, call our family members to make sure they are safe, and turn on our televisions and radios to get breaking news and important updates (FCC, 2012).

What is a crisis management? It is an unexpected crisis that happens on the company that will affect the trust and loyalty of the stakeholder. It can be extremely costly because it will affect the company reputation and brand. For example like financial failure from poor business management, workplace violence, fires, cybercrime, computer viruses, product tampering or union strikes and other external issue like damaged economy that causes from London bombings, terrorists attacks on 11 September and others. The SHRM 2005 report indicates that only 56% organizations created or revised their disaster preparedness plans but 45% did not after the terrorist attacked on

The company eBay Inc. is an American multinational Internet consumer-to-consumer corporation. Founded in 1995 by Pierre Omidyar in San Jose, California, it is now a multi-billion dollar business with operations localized in over thirty countries including China and India. It’s main enterprise is eBay.com, an online auction and shopping website that allows people and businesses to buy and sell a broad variety of goods and services internationally. Millions of collectibles, décor, appliances, computers, furnishings, equipment, domain names, vehicles, services, intangibles and other miscellaneous items are listed, bought, or sold daily on eBay. Anything can be auctioned on the site as long as it is not illegal and does not violate the eBay’s Prohibited and Restricted Items policy.

The response to any emergency is considered to be very critical and therefore should be as efficient as possible. In the healthcare sector, responses to situations are counted by the seconds. From natural disasters to epidemics, the only chance left to respond to any of this occurrence could only be counted in seconds. That means life is either saved or lost in a matter of seconds. Putting in place certain responses to these unexpected occurrences, such as crises management communication plan, help save lives and arrest crises from aggravating. Failure to have crises management communication plan is considered by many commentators to be a crisis in itself. Accepted medical care is highly dependent on effective communication between healthcare providers and the patients; among healthcare providers and the outside world. The characteristics of crises make it necessary for prior planning and effective communication among stakeholders in the health sector (Klaene and Sanders, 2006; Ronen, 2006).

Here is the final version of the crisis management strategy report which was commissioned by yourself on Monday 5 May 2014.