Crisis Intervention : A Effective Rapport With The Client

A crisis can be defined as a turning point, our habitual strengths and coping mechanisms have been surpassed and a new approach has to be developed. According to Barnes (1984:115) “crisis intervention focuses on the reduction of anxiety in the client alongside the mobilisation of hope and the restoration of a sense of autonomy and control over the situation.

Andrew Beckett is homosexual, and lives with another man. His lifestyle has caused Beckett to contract AIDS, and the illness is becoming a serious issue for him. Moreover, Beckett has failed to be truthful about his lifestyle. He has been lying to his associates at the law firm in which he works.

The importance of focusing on crisis intervention training will help to not only better understand the concept, but also to understand police crisis intervention teams. Crisis intervention training has become such an important way for police department to help their communities and especially protected groups such as the mentally ill.

Crisis intervention involves three components: 1) the crisis, the perception of an unmanageable situation; 2) the individual or group in crisis; and 3) the helper, or mental health worker who provides aid. Crisis intervention requires that the person experiencing crisis receive timely and skillful support to help cope with his/her situation before future physical or emotional deterioration occurs.

“A” of the ABC model of crisis intervention, is developing and maintaining a rapport. Structuring a rapport state of fathoming, a console between the counselor, and client the base of the healing process. This phase of the three-stages is critical in forming reliance with the client. The client will have a complexity being open with the client until he or she feels implicit and putative by the counselor. Therefore, the counselor should presence attending behavior skills such as: direct eye contact, body language, vocal qualities, and verbal following. These attending behaviors “demonstrate to the client that you are with him, or her, and indeed are listening,” enabling the client to talk more freely (Ivey, 2015). In addition to the informational material, the counselor should personally be cultural sensitive.

According to, the American Psychological Association (2013) define, “crisis intervention as the brief ameliorate, rather than specifically curative, use of psychology or counseling to aid individuals, families, and groups who have undergone a highly disruptive experience, such as an unexpected bereavement or a disaster” (p.148).

To be honest, I have had no formal training in counseling. In fact, because of an unproductive experience in a psychology class in college, I have not been looking forward to attending class. I was content with just using common sense, and personal experiences to assist parishioners in coping with specific situations affecting their lives. I knew God had prepared me for my job as pastor, but when I read Webb’s book, “Crisis Counseling in the Congregation”, I realized that this book would prove useful in facilitating me in becoming a better counselor. When I was assigned to Rivers Chapel as a pastor, I used strategies I had learned, in the classroom, and on my previous jobs in counseling, which were common sense and life experiences. But now, after reading “Crisis Counseling in the Congregation”, I can perceive where common sense and personal experience would have been more productive if I had had a better understanding of the techniques Webb introduced in his basis toolbox. After reading Webb’s book, I know I can be a better counselor for my parishioners, their families, and my own family.

Vicki’s co-workers credit her with being helpful and knowledgeable. Vick’s co-workers are able to count on her to talk through a difficult situation with a Client. Working on the Crisis Line can be a challenging because calls are unpredictable. Crisis Line staff work closely together to help clients who are in crisis situations. However, there is not a set formula that works for every client who calls. Vicki is able to problem solve to develop the best course of action to help clients who are dealing with a crisis. Vicki is also able to be supportive to her co-workers during a crisis situation with a client to work together to determine the appropriate intervention.

James, R. K., & Gilliland, B. E. (2013). Crisis intervention strategies (7th ed.). Belmont, CA: Brooks/Cole Cengage Learning

The objective of this assignment is to conduct an interview with someone who currently works in the crisis intervention, in order gain a perspective of the work or service, what it entails and how to be successful in providing what is needed to those in crisis.

When someone asked me what I thought a crisis was, the first examples that came to my mind was Hurricane Katrina, September 11, 2001. Once I began to think more of what the definition of a crisis would be, I know that it is the reaction of how someone reacts to a crisis event. Other examples may be suicide, homicide, domestic violence, and different traumas that one experiences. Once we began our discussions in class, I realized that a crisis and how one deals with a crisis, whether it is a natural, manmade or personal, effects each person differently. How that person handles the crisis, may have short term or long term effects that may lead to a mental illness. That is one of the points that I found very interesting, among other information we learned in class, along with the various speakers that we had.

I will now be using a scenario I came across in my practice setting in order to show an example of an individual in crisis.

Safety is a default task that is always operational. Safety is a primary consideration throughout crisis intervention for reasons that are both physically and psychologically based (James & Gilliland, 2013). Institutions play a large part in treatment and may be viewed as an equal and contributing partner in resolving problems with clients disposed to becoming physically and verbally assaultive (James & Gilliland, 2013). The five main components of any effective safety and health program also apply to the prevention of workplace violence. These components are management commitment and employee involvement, worksite analysis, hazard prevention and control, safety and health training, and record keeping and program evaluation (Occupational Safety

The main focus of crisis response technique is on the client 's presentation i.e. their response, as opposed to a particular event (which might possibly have prompted the present crisis). The customer is prone to be showing indications, for example, anxiety, distress and turmoil. This crisis state is the time when the laborer should be accessible to the client (Ellis, 2004). The fundamental target for the specialist is to offer the customer some assistance with regaining their "feeling of equalization" The first phase of the work is empowering the customer to comprehend what has transpired. This may include telling the story more than once. This helps the customer to start to comprehend it and therefore to feel more in control. Good communication skills are pivotal and issues around dialect and comprehension should be considered. It is regularly useful to energize the statement of feelings, the laborer must have the capacity to resist the urge to panic, and not become involved with the passionate disarray that may be going on. When trust has been set up the customer can benefit from outside intervention to make associations with past events.

Every person ultimately experiences crisis moments that may differ in content but tend have specific shared characteristics. Usually, crisis entails loss, threat, as well as the unexpected. There have been various theoretical techniques provided for assisting those functioning through crisis. Generally, the most effectual techniques tend to follow a short therapeutic model which stresses the episode isolated from other problems and seeks an action plan to mitigate the crisis. The ABC model provides a useful instrument to enhance the counseling procedure. “A” stands for basic attending skills, “B” stands for the identification of problem and healing