Essay on Crisis Management - United Flight 232

1305 WordsJun 2, 20136 Pages
Situational Analysis: Flight 232 Cecille Hayes Argosy University Module 5 The purpose of this assignment is to develop leadership and crisis management skills by using a real-life case study example (Argosy Lecture Notes, 2013). Case Study This paper focuses on United Airlines (UA) Flight 232, a DC10 aircraft that was en route from Denver to Philadelphia via Chicago. It was forced to make an emergency landing in Sioux City, Iowa due to an engine failure. The flight carried 296 passengers and crew members (Argosy Lecture Notes, 2013). Part 1: Personal Profiles of Crew Members who Played a Crucial Role in the Flight There were at least four United Airlines crew members who played a crucial role in the flight:…show more content…
He was determined to do so despite having lost an engine and the ability to steer and control the aircraft. The captain’s commitment to this goal was evident in his valiant efforts to correct flight issues that were coming up as a result of the engine failure and damaged hydraulic systems. He also exhibited sheer determination to land that airplane no matter what. Personal Negotiation and Leadership Skills Exhibited by Selected Character Captain Al Haynes showed remarkable personal and leadership skills in a crisis situation. Some of these are as follows: 1) Bravery – He faced the challenge head-on and dealt with it fearlessly. 2) Leading by Example – He was a hands-on leader who made sure that the work that needed to be done was clearly understood by his crew. 3) Passion – He believed in what they are doing to handle the situation and this was projected onto his crew (Lewicki, Barry, and Saunders, 2006). 4) Confidence – He believed in his skills to accomplish his goal. 5) Delegation – He delegated the throttles to Denny Fitch in order to focus on attempting to steer and preventing the aircraft from rolling. A great leader knows that he cannot do everything and is able to delegate effectively (Yoskovitz, 2007). Individual’s Self-Knowledge and Ability to Adapt Captain Al Haynes knew himself and his skills well to have the presence of mind

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