Crisis Management- a Strategic Leadership Approach

But many leaders who are otherwise given credit for vision, strategic focus, and discipline preside over undisciplined crisis responses, often at great risk to their career and their company’s future.”

The objective of this case is to understand the importance of crisis management. This case is intended to make the reader consider not only financial implications at the time of the event but the effects on the long term strategies of the organization. Also, the case urges participants to think about the consequences not only on the customer but on those within the organization as well.

A portfolio of responses to different genres of crisis like events which considers the probability of such a crisis to occur

From the analysis, the crisis arose from a series of biased or irrational individual and organizational behaviors. To avoid the catastrophic effect, each individual and organization must change their behaviors.

outline of what to do in addition to your channels you are suggesting to deal with crisis. I did some reasearch adn

Growing organization move through 5 phases of development, each of which contains a relatively calm period of growth that ends with a management crisis. Each developmental phase is strongly influenced by the previous one. Thus by knowing an organization’s development history it is possible to be more prepared for the next developmental crisis. These crises can be used in order to achieve future growth.

In any organization turmoil will occur but it is what emerges from the turmoil that make the organization’s success.

Encountering an organization trying to corral a chaotic situation reveals the character of leaders in it. My seminal introduction to such an occurrence was via the Marine Security Guard program back in 1988. The Marine Corps and Department of State had to get in front of a scandal and explain how they were going to revise the way training was done at the school house. Attempting to limit and control chaos would mean putting an emphasis on training which is a gigantic piece of any well-ran organization. Leaders must be intimately involved in any training cycles that mitigate crisis management scenarios. Training allows employees to acquire new skills, sharpen existing ones, and ultimately perform better. Most of us have heard one time or another how someone reacted in a crisis situation and had stated that their “training kicked-in” at the moment action was needed. Well trained employee’s breed confidence when faced with crisis management situations.

When a crisis occurs, it does not affect just one person, but can extend to the family and friends of the person in crisis. A crisis can also affect an entire community. Since the crisis affects many people, when defining a crisis, we must look at how the crisis affects the entire system. A system can be a family, a church or business, or an entire community (James/Gilliland, 2013). A systemic crisis can come in different forms, ranging from financial, like losing a job to a natural disaster, to a terrorist attack. The two systemic crisis situations chose are bullying and a workplace shooting.

An effective crisis management response plan outlines specific procedures for administrator, teachers, and students during evacuation emergencies. Administrators work with teachers, students, parents, law enforcement officers, business and community members, to develop an effective emergency and crises plan. The administrator provides leadership in developing and monitoring the school safety plan and also establishes procedures for emergency evacuation and crisis management at different stages of the plan. However, an effective leader develops a comprehensive prevention education plan, and regularly reviews the code of conduct manual for revisions and current laws.

Specific measures taken before disasters strike, to ensure effective response constitute preparation. This phase may include specific contingency planning, emergency exercises, training, installation and use of warning systems.

During a crisis, one of the roles of a leader is to create and sustain the organization 's credibility and trust among crisis stakeholders for example like management, employees, customers, suppliers, partners, communities, investors, media, and government. Depending on the crisis situation, a leader 's goal is to assist the organization in returning to productivity. Overall, it is important to protect and sustain the organization 's reputation, brand and value in the marketplace As a HR department, they have a ways to prevent and overcome the impact of crisis management. So one of the HR strategic roles is to focus on leadership qualities such as strategic thinking, communication, empowerment, trust and integrity, considering a succession planning for crisis management and others. For example like human resource functions that will be applied to the crisis management planning. According to the SHRM 2005 (Strategic human resource management) disaster survey report, 65% of HR professionals believe that their organizations are well or very well prepared to face the crisis or disaster. On the perceptions of employees, only 50% of them think that their organizations are well or very well prepared. 85% of HR professionals indicate their organizations have some form of a formal disaster preparedness plan, and 15% do not. Organization must create a plan to make sure

The objective of this study was to develop a strategic contingency planning model to be used to fully incorporate emergency management and business continuity into organization structures. (For the purpose of this study, Emergency Management and Business Continuity were collectively referred to as “contingency planning.”) Presently, contingency planning is mainly done on an operational or tactical level. Current thinking suggests that contingency planning should be an active part of organizations’ overall strategic planning processes as well. Organizations will ultimately be better prepared for future disasters and crises.

According to Lillibridge and Klukken (1978), crisis is an event or situation that cause " 地n upset in equilibrium at the failure of one's traditional problem-solving approach which results in disorganization, hopelessness, sadness, confusion, and panic" (62). In the face of crisis, there is an urgent need to swing to action and communication is the only vehicle that can convey this message to everyone concerned. When crisis occur, communication challenges becomes worsened because the

Here is the final version of the crisis management strategy report which was commissioned by yourself on Monday 5 May 2014.