Crisis and Emergency Management

15250 WordsAug 22, 201261 Pages
CRISIS AND EMERGENCY MANAGEMENT: A Guide for Managers of the Public Service of Canada CCMD Action-Research Roundtable on Crisis Management CHAIRED BY ANDRÉ GLADU BY PATRICK BOISVERT AND RAPHAËL MOORE For more information or copies, please contact the Research and University Relations Branch of the Canadian Centre for Management Development Telephone: (613) 947-3682 Facsimile: (613) 992-1736 Internet: The opinions expressed in this publication are those of the authors and do not necessarily reflect the views of the Canadian Centre for Management Development © Canadian Centre for Management Development, 2003 Re-print with minor corrections, 2004 National Library of Canada cataloguing in…show more content…
I am confident that you will find this guide a path-breaking contribution to our ongoing journey to make the Public Service of Canada an institution recognized for its value-added to the Canadian society. I would like to thank the Roundtable’s Chair, André Gladu, former Deputy Minister of Canada Economic Development, for his commitment and leadership. I also applaud the invaluable contribution of the Roundtable members who volunteered their time and expertise because they believe in the importance of improving the practices in the field of crisis and emergency management. Jocelyne Bourgon President, CCMD A GUIDE FOR MANAGERS OF THE PUBLIC SERVICE OF CANADA iii A WORD FROM THE CHAIR The Public Service of Canada evolves in a world where risks have become increasingly complex and serious, and this in turn has greatly increased the likelihood of crises or emergencies. The events linked to the attacks of September 11, 2001 and, more recently, to the Severe Acute Respiratory Syndrome (SARS) and the Mad Cow Disease are just a few examples that highlight the important role the Government of Canada needs to play in managing crises and emergencies. In the big picture, crises and emergencies are inevitable and it is only a question of time before one or the other occurs. Federal
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