Critical Evaluation of the Benefits and Limitations of Using Ict in Knowledge Management Processes

2357 Words Apr 27th, 2013 10 Pages
Critical Evaluation of the Benefits and Limitations of Using ICT in Knowledge Management Processes 1.0 Introduction

Knowledge management can be considered to be an essential strategic function in any organisation today. As the world becomes more globalised, and traditional structures of intermediation are removed whilst new ones are created, it is clear that knowledge, and consequently a learning organisation is one that is more likely to find unique sources of competitive advantage, and be able to develop sustainable competitive strategies in the long term. A number of different processes and sub-processes have been identified with knowledge management, such as knowledge generation, knowledge codification, and knowledge transfer or
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This is especially important in today’s globalised world. Technology simplifies the flow of knowledge and accelerates its dissemination and assimilation. Knowledge discovery technologies allow the firm to find new knowledge, either within the organisation itself, or outside; knowledge mapping technologies facilitate the tracking of knowledge sources effectively, etc. Overall, it can be said that the different aspects of knowledge creation, transfer and storage is facilitated through technological infrastructure.

Introducing technology in knowledge management will reduce redundancy in the activities of an organisation. It can enhance productivity and can be used for skill development. Promoting client value can also simplified by using technology for knowledge management. Improved and efficient use of knowledge management offers competitive benefits in the market. It leverages an organisation and makes it better prepared to face uncertainties both on a local and global scale. The sharing of practices, techniques and information with partners around the globe, made easy by technology can help streamline business processes which otherwise may be inefficient and wasteful i.e. aligning the organisational objectives with the available resources to successfully conduct the business activity can be
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