Critical Factors Of Erp Implementations

1050 Words Nov 21st, 2015 5 Pages
Critical Factors of ERP Implementations:
Two Cases from Saudi Arabia

Abstract

Seven categories of critical success factors were identified from the ERP literature: “business plan and vision”; “change management”; “communication”; “ERP team composition, skills and compensation”; “top management support and championship”; “project management” and “system analysis, selection and technical implementation”. In this paper, a case study of two organizations in Saudi Arabia has been conducted, both organizations had implemented ERP systems. The four-phase model of Markus and Tanis has been adopted to compare the importance of these critical success factors across the phases of ERP implementation process. This paper provided a detailed description of the seven critical factors and how they impacted the implementation of two major ERP systems. Finally the Two case studies represented the seven critical factors with rating results.

Keywords: Enterprise resource planning, Critical factors, implementation.

1. Introduction

For the last two decades, Enterprise Resource Planning systems significantly attracted the industries’ attention. However, ERP implementations is considered one of the most difficult to implement difficult to maintain systems. Hence, there are some critical factors which impact the success or failure of ERP implementation. These factors do not only affect the process of ERP implementation but may also impact the business as whole and in some cases it will result…
Open Document