Critical Factors for Iso 9001 Critique

1763 WordsJun 20, 20128 Pages
Critique "Critical factors for effective implementation of ISO 9001 in SME service companies", (Psomas at al. 2010, p. 440-457) Introduction The paper in review is part of the Journal “Managing Service Quality” which was published in 2010. At the time of publication the authors were researching for the University of Ioannina in Greece1 (Psomas, et al., 2010, p. 457). Evangelos Psomas was a Research Assistant and received a PhD in Total Quality Management (TQM) in 2008 (Psomas, et al., 2010, p. 457). Christos Fotopoulos is a fulltime Professor (University of Ioannina, 2012) and Dimitrios Kafetzopoulos was a PhD candidate for Food Quality Management (Psomas, et al., 2011a, p. 460). All authors have TQM as research interests in common…show more content…
454). With the research questions in scope the Concept Map in Figure 1 demonstrates little evidence of literature review referring to past critical factors assessments. It was discovered by reviewing the author’s previous studies that 90% of the critical factors are re-used from Fotopoulos, et al. (2009, p. 900) HACCP4 research. Hence, other researcher’s findings on critical factors are not considered in this study. It is not clear if 11.8 percent of non-SMEs are exluded by Psomas, et al. (2010, p. 446), who define SMEs by the European Commission (2003) recommendation, but do not consider annual turnover (p. 39) in their exlusion criteria. With the limitation on quality managers the study results show continuous improvement to be of major importance (Psomas, et al., 2010, p. 447) which is biased by quality managers interests while other author’s similar studies including the whole population of companies indicate top management commitment as most important (Quazi & Padibjo, 1998, p. 494; Calisir, 2007, p. 584; Zeng, et al., 2007, p. 246; Al-Najjar, 2011, p. 122). Main concern of the research is the little variation of all critical factors ranging from 3.64 to 6.00 (lowest to highest mean) on the seven-point scale and it appears that the majority of factors are of high importance. Still Psomas, et al. (2010, p. 447) attempt to group factors into differentiated importance
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