Critical Incident - Preconceived Ideas

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No names are used in this writing to maintain patient confidentiality and conform to the data protection act 1998Critical incidents originated in the United States, Colonel John C Flannagan was a psychologist who worked closely with the Air Force and their procedures for reporting evidence concerning effective or ineffective behaviour within different situations (Ghaye 2006:64-65). Tripp (1993: 24-25) claims that “critical incidents appear to be ‘typical’ rather than critical at first sight, but are rendered critical through analysis”. Critical incidents can be either positive or negative; They “are usually experiences that make you consider the events that have happened to try to give them some sort of meaning” (Hannigan, 2001). Using a…show more content…
This should reduce anxiety and may allow the patient to feel more comfortable in addressing any concerns surrounding the prognosis. This incident has made me think about the barriers to communication and the effects they can have on other staff members, patients and their families. “Understanding the potential problems allows us to better understand how something might be able to work more efficiently” (Ellis 2011:88). There are a number of barriers to communication for example; physical barriers such as a door being closed, perceptual barriers for example going into a conversation thinking that the person isn’t going to understand or be interested in what you are going to say. Emotions can also be barriers to communication as well as cultural, gender, interpersonal and intellectual (Kozier et al 2012:46). I believe my patient may have had emotional barriers to communication with the nurse and myself. She had already accepted her diagnosis and her decision not to converse with us about her condition may indicate that it was difficult for her to discuss it with others, despite being comfortable with it herself. The fact that the patient was comfortable with her illness made me think about the definition of health. My patient had said she felt healthy and therefore to her, despite having an illness, she didn’t consider herself as ‘unhealthy’. The World Health Organisation (WHO) describes
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