Critical Managerial Skills with Total Quality Management

As previously stated the strengths of TQM allow a complete investigation in areas that are not running efficiently and effectively. By providing a method of improvement such as this ensures that a higher quality service is being given, a workforce is on the same page and focused at all levels, and customer satisfaction is met. In the end this would allow the WFRMC to be more profitable. The weakness behind TQM would be similar to any field and that is cost. What any company would discover is that there is an initial increase in cost, whether it is for a service or for production. This cost would consist of training personal and cost of finding feedback methods of the business quality.

2) TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectations.

Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM.

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

The total quality management (TQM) incorporates quality into all the activities of the organization through an ongoing process. This control makes sure that there is a continuous improvement in all the activities and there will not be any chances for defects. TQM ensures safety and helps improve customer satisfaction (Daft, 2014).

It is a continuous improvement in all aspects of an organization as a process and not as a short-term goal. TQM focuses on customer (patient) satisfaction, continuous improvement, teamwork, process management, systemization, organization culture and structure, and lastly commitment from management and supportive leadership. (Talib, F., Rahman, Z., & Azam, M. (2011).

To get to reach these six dimensions, TQM will need to implement the following tools in the company: • • • • • Improve processes at each level and area of the company Working with customers

Quality management is not an easy thing to maintain, therefore, there are certain challenges that it must face before being successful. Some of them are ineffective TQM model, the human resource barriers, and also lack of management committment.

Outlined below is an summary of an article entitled “Managerial skills: what has changed since the late 1980’s” which explains changes in the skills since the 1980’s and outlines the skills the authors believed to be required for managers. We have also conducted an internal questionnaire to see how this paper applies to our organisation, whether further research is required and where we should focus our training programs for managers in the department.

* Senior TQM leaders must read TQM literature and attend conferences to be aware of TQM tools and methods

The team of the organization that the TQM is implementing tries to take part in improving processes, products, services as well as the culture which they work. This approach is inspired by quality leaders such as Philip B Crosby, W. Edwards Deming, Kaonru Ishikawa and Joshep M. Juran.

According to John et al. (2010), a skill is an ability to transfer knowledge into action to achieve expected performance. Manager requires managerial skills to carry out specific managerial tasks in the organizations. Robert L.Katz (1974) has classified essential managerial skills into three categories: technical, human and conceptual.

Successful implementation of TQM means that all the elements of the organization should be committed to quality. That TQM is a new and different way of thinking about organizations. Its primary goal is to meet and satisfy the end-users' requirements - quality product or service. It believes in continuous improvement.

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

The fact that globalization has expanded the market for organizations means that TQM is more important than ever before. Customer demands are higher and if a company does not create products and services that meet their expectations they can easily access the same or similar products and services from another company. If managers do not implement TQM into their company procedure then they will fail to meet the high standards of customers all over the world and eventually lose their business. When it comes to implementing TQM, it’s the mangers responsibility to create an environment where people can work together to improve their work processes. If the ownership or senior management does not buy into this concept you will never succeed. Many people in leadership roles are either too set in their ways or closed minded to the necessary change needed to really improve the way things get done. You have to buy into the concept that there is always a better way to do something. By tapping into all the knowledge and experience your employees possess, you develop solutions that not only improve your execution, you provide everyone with a sense of accomplishment.. These "process improvement teams" give employees a chance to help steer the future direction