Critical Success Factors

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Quality is a very important factor in restaurants because a visit in a restaurant is usually something people do to enjoy rather something that is of vital importance. Even if the prices for the meals in a restaurant are low and the delivery times short this cannot compensate for poor quality of the food, specially also because this is a health aspect. This makes it necessary to implement a quality control system to ensure that the quality of the food is always on a high level.
In a restaurant, there are 6 important areas which have to be considered.

• Accessibility, parking and surroundings
• Reception
• Kitchen cleanliness and utensils
• Safety measures
• Dining room
• Service

Beside that, the good quality service in
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The order is separate by type of material, some could be ordered in the city, and some are delivered from Thailand. The preparation is done in the morning. The preparation is completely made for they could be done instantly after the orders are made. Preparation table nears stove and fridges so it quite convenience.

Front process (Service)

An employee is always behind the cashier counter to do take orders and do the checking. Dish collecting is done by the employees to the kitchen. The table cleaning is done every time the customers leave a table.

Back process

Cooking is made to order, and done after an order is made. Dish collecting and washing is done as soon as the customers finish their meal for each table in dish washing machine. Waste managing is done twice a day, once after lunch, and once after dinner.

So, the overall quality of the restaurant is good because of ‘Service’, ‘Accessibility, parking and surroundings’ and ‘Kitchen cleanliness and utensils’ factors in TQM. Analysis results are evident that the restaurant success mainly comes from those three factors. ‘Accessibility, parking and surroundings’ factor have the effect in making the restaurant success in preprocess stage, ‘Service’ factor play important role to the success of restaurant in front process and ‘Kitchen cleanliness and utensil’ factor has significant effect in back process. ‘Reception’, ‘Safety measures’ and ‘Dining room’
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