Critically Examine the Following Statement “the Behaviour of the Organisation Determines the Success or Failure of the Organisation”.

2179 Words Feb 23rd, 2013 9 Pages
Critically examine the following statement “the behaviour of the organisation determines the success or failure of the organisation”.
An organization consists of individuals with different tasks attempting to accomplish a common purpose. For a business, this purpose is the creation and delivery of goods or services for its customers. According to Blanchard and Johnson (1998), organizational behaviour is a field of study that investigates the impact that individuals, groups and organizational structure have on behaviour within the organization, for the purpose of applying such knowledge towards improving an organizational effectiveness. Moreover Flamholtz (1996) adds that organisational behaviour is the systematic study and careful
…show more content…
Organisations depend on their customers for their growth and success. When the behaviour of employees leads them to understand customer behaviour and patterns of structure then it is easier to satisfy customers. When customers are satisfied and happy, they tend to call back. As a result organisational behaviour can be the leading factor in treating customers with all hospitality and fairness. Therefore the behaviour of the organisation can determine the success of the firm.
Fairness is a very important factor of organisational behaviour. The behaviour of the organisation determines its success when remuneration of employees is attractive and the same rules and laws are applicable to every employee in an organization. This creates a healthy environment for business success through organisational behaviour.
Employees of an organization should be flexible so as to adjust to changes, (Muse, Harris, Giles, and Feild, 2008). Organisational behaviour is important in this aspect as it determines the success in that changes might come in form of new technology; market strategies that would help move the organization forward. Being able to rise again after a fall is a good quality that should be emulated in other to achieve organizational goals and objective.
An organisation with employees that acknowledge and overcome individual differences in their behaviours can grow and succeed. When staff and management develop skills that enable them

More about Critically Examine the Following Statement “the Behaviour of the Organisation Determines the Success or Failure of the Organisation”.

Open Document