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Crocs Case Study

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The history of Crocs can be roughly summed up as three friends that pursued an idea and it worked. Crocs established in 2002 after three friends took a fishing trip to the Caribbean. Lyndon “Duke” Hanson, Scott Seamans and George Boedecker, were so impressed with the slip-resistant foam shoes, they decided to sell the Canadian produced clog shoes manufactured by Finproject NA out of a leased warehouse in Florida. The friends choose the name Croc to “capture the amphibious nature of the product.” (Schroeder, R., Goldstein, S., Rungtusanatham, M., 2013, p. 492). The company specializes in custom crocs, the first design used bright colors with large ventilation holes. The shoes were so popular and reasonably priced thirty-dollar (full-price) …show more content…

Grass roots are among the first core competencies, Croc’s established. Croc’s participated in many trade shows presenting the unique shoes. Crocs made its sales efforts by attending trade shows in industries that would benefit to the product. The consultants would go to garden shows, boat shows, and pool supply shows and not just talk about the benefits of the simple shoe that could be overlooked, but bring the excitement of needing to have Crocs. Attending the trade shows gave Croc’s a personal relationship with the stores, and allowed the company to market the shoes in each store. Placing a Croc’s representative in each store allowed for service guarantee, the ability to ensure its satisfactory delivery to the customer (Schroeder, R. et al, 2013, p. 97). Crocs took the same grass roots approach in other countries, but the momentum generated in the U.S. helped foreign adoption (Schroeder, R. et al., 2013, p. 494). Customer loyalty in the U.S. proved to be successful and profitable for business globally (Schroeder, R. et al., 2013, p. 103). Croc was a huge success based off the cheapest way to advertise; word-of-mouth.

A highly flexible supply chain allowed Crocs to be reactive to variations in demand. The first phase included their purchase of the manufacturer of Crocs shoes, so they could own Croslite and control the manufacturing. The second phase was

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