Cross-cultural Communication and French Culture

There are many cultural differences between the United States and France. Some of these are simply social and others are cultural. Hofstede’s Value Dimensions can be used to highlight the differences between the cultures. Individualism vs collectivism, uncertainty avoidance, masculinity/femininity, power distance, and long-term vs short-term orientation are all characteristics that differ between France and the United States.

Lessons the company should have learned Through past experiences Disneyland and its management teams have most certainly learnt the importance of culture and national differences in working styles, consumer preferences, laws and public expectations and that before initiating any international project the studying of the host countries culture is the outmost priority. Having a person in its top management, which already knows the language, the culture and the way of life in the welcoming country can be helpful. Nevertheless, this is not sufficient. To work in a cross-culture environment, the company has to be open to new suggestions and be prepared to learn from new foreign employees and consumers alike. Moreover, to satisfy the local customers, cultural differences should be included in major final decisions. For instance, the price politic should be adjusted to the local expectations. The same goes

Learning and understanding European culture will help Euro Disney employees to deliver services according to the need of European people.

Euro Disney marketers have recognized a trend. People are going to theme parks during the weekends for adults as well as children entertainment. Indeed, there is an existing need for entertainment of this kind. Therefore, an opportunity exists in the European market that Euro Disney could have taken advantage of.

Hofstede’s five dimensions of culture are power distance, individualism v collectivism, masculinity v femininity, uncertainty avoidance, and long-term v short-term time orientation. In the film the five dimensions are present, in the dimension of power distance it clear with the powerful positions that all the characters have within their professional lives. The way they live and own lavish houses leads to believe that they don’t believe they are equals to everyone else because of their status. Most of the couples demand respect and expect not to be question in their motives, which is a higher power context. Next is individualism versus collectivism, in

The Walt Disney Company has seen their share of success in taking their parks and resorts into global markets. “60 years ago, the first Disney theme park opened, in California and was the brainchild of Walt Disney himself, who was motivated by the lack of entertainment options available to him and his two young daughters.” (Forbes, 2016). Disneyland California penetrated the market rapidly, and its popularity led to the opening of Disney World in Florida, followed by global expansion in Tokyo, Paris, and Hong Kong. Their latest expansion came in June 2016, on a 963 acres’ site in Shanghai, China (Xu, 2012). After one year in operation, Shanghai Disneyland is outpacing their most optimistic projections, and the park’s

Culture difference will influence the number of tourists and the acceptance level of customers. Euro Disney followed the brand policies to the English instructions only, no wine providing in the theme park, high price of ticket, and standardized merchandise and food items，consequently wide spread dissatisfaction among the customers. When a new brand enters different cultures, it is inevitable for customers in new market to repel it or spend much time to accept it，so the new brand should be brought closer to local culture by providing a platform to interact with the brand in customer’s terms. Also culture different will bring different consumption patterns, Europeans are likely to spend reasonable price on entertainment, so the price of Euro-Disney will be too high to accept and decrease the number of tourists in Euro-Disney. Different culture has different drinking and eating habits，Euro-Disney forbad drinking wine in lunch time，but most French like to drink wine when they enjoy their meal. All of these elements deriving from culture difference will influence the revenue of Euro-Disney and even result in the failure of Euro-Disney.

As we know, Disneyland is very success in U.S. when the first Disneyland built in Anaheim, California on 17 July, 1995. After some debate about the site for a European theme park, Michael Eisner and Jacques Chirac signed a contract for the building of s Disney theme park at Marne-la-Vallee, a region of sunflower and sugar-beet farmland and small villages located twenty miles east of Paris (Janis, F., 1998, P.247). However, the European Disneyland was not as such success as they expected. This essay going to regards the main issues in opening the Euro Disneyland and compare the French cultural with American cultural by using Hofstede’s cultural Dimensions and Trompenaars ‘s cultural dimensions. This essay will then end by

Unlike Americans who were known grazers, Parisians were less likely to eat in the same fashion, with most places closing down earlier, leaving many without better food options, and still sans their wine. (Yue, 2009) A good description for Disney Paris was a "cultural Chernobyl” because of its odd blending of American and French pairing, which did not quite work. It was not just about the marketing and cultural issues, finically they were struggling from the beginning, after the first financial bailout and restructuring, another would soon follow. (Grant, 2003) Another park, Walt Disney Studios was opened in hopes of bringing in more guests, however, yet again, failing to utilize any contingency plans or measures in case it was not very lucrative, it was discovered that the cost of running two different attractions was too expensive.

Using Hofstede’s four cultural dimensions as a point of reference, what are some of the main cultural differences between the United States and France?

Geert Hofstede developed the widely applied Hofstede’s cultural dimensions, which mainly focuses on how different countries with different cultural backgrounds handle different anthropological problems that occur in cross-cultural communication (Hofstede 1980). The first five Hofstede’s dimensions will be discussed in following paragraphs. It should be clear that there is no good and bad between two elements in each dimension since every culture has its unique features and ways to function.

Hong Kong’s recent reinstatement as the world’s freest economy1 reconfirmed its claim as a central hub for international business travelers. Its exceptional shopping and fine dining opportunities also make it a major tourist Mecca. Hong Kong was especially a unique shopping experience for visitors from China mainland and the world. From glitzy malls to funky street markets, and trendy boutiques to traditional Chinese products stores and themed shopping districts, tourists could find everything to satisfy their shopping fantasies.

Disney parks are known for their clean and well designed atmosphere. However, they felt short in providing the same experiences to Euro Disney customers. Euro Disney failed to deliver the high level of customer service standard to Disney theme parks are known for their, as well as failing to provide the service needs that were unique to the European market.

Mickey, a major promotion tool of Disney management did not create reason or attraction enough for the European community, unlike at the sister theme park Tokyo Disneyland. European families found EuroDisney to be an “over-rated” promotion of American culture and lifestyle, contrary to what

As a conclusion, all of these factors are foreseeable by Disney. Lack of knowledge of the local culture and the American ethnocentric tendency make the foreseeable things covered with the mist. Global recession, wrong pre-assumption, and Unknowledgeable of local culture are controllable things that can be managed well. For example, during the global recession, Disney can introduce affordable packages which may attract people on visiting Euro Disney. The wrong pre-assumption that affect the construction design can be overcome by building a fast and temporary facilities while waiting for the permanent building is being built. Hiring local French advisor is one of the solutions to the lack of local culture knowledge. Yet, The intense competition that came from the Olympics, world fair, and landmark’s event are foreseeable but it’s hard to be controlled as such Olympics is just happening once in 4years and other events might happens once a year. People are more interested to visit those events rather than Euro Disney that can be visited anytime.