preview

Csp Case

Decent Essays

where Metro receives feedback from all customers. Mr. Kent, stated that the AAC recommendation of white boards are included in the Operating budget. An area where the disability community would like to see more financial support is in the area of training. Many members agreed that with the ongoing safety issues, SafeTracak, and the planned emergency exercises, sensitivity training for working with customers with disability and seniors citizens, is an extremely important line item in the budget. The more financial resources Metro can add to training for all customers including the disability community, it will improve the customer experience. Dr. Miller expressed an interest in whether the budget projects assumes that late night service will be curtailed, and if the proposal to change the service hours was overturned what would be in the impact on the budget. The CFO stated that the GM’s proposed budget does anticipate the change in service hours. The net impact of the service hour changes was approximately 6M overall; however a change in the services hour would mean that Metro would have to account for the revenue in other ways. Additionally, Dr. Miller asked whether the …show more content…

Kamel made a comment about the proposal to raise fares on Metrobus, Metrorail and MetroAccess. She stated that if Metro is not able to maintain ridership, raising the prices will make ridership decline. Additionally, customers will find alternate forms of transportation and may not return to Metro. She suggested that Metro explore other avenues of revenue such as advertising, adopt a Metrobus or Metrorail station. These approaches may not be fast money makers; yet it would provide some revenue and keep the community involved with the Metro system. The CFO stated that Metro is doing all those things but unfortunately it is not enough to close the shortfall. He suggested that if customers have ideas that would help Metro close the budget gap to send the suggestions to the

Get Access