Csr Assignment - Starbucks

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| November 5, 2012 | | Management 3031Y | [Ethics and Social REsponsibilities ] | Starbucks | Introduction Starbucks is one of the places to find the world’s best coffees. The first Starbucks opened over forty years ago, in Pioneer Square in downtown Seattle, Washington. The owners’ main philosophy was to provide customers with the world’s finest and richest coffee. Over time, and endeavoring this ultimate philosophy, Starbucks expanded internationally and has more than 19000 stores around the world. The management of Starbucks has managed to improve their managerial process through location of their business, higher quality and better prices of their products. Although it is an expensive coffee store, the price of their…show more content…
We have issued the Standards of Business Conduct to restate our long standing commitment to uphold that responsibility and to provide guidance to our partners.” (2012). Starbucks mission statement and guiding principles are also stated on their website. Starbucks mission is “to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time”. What this means is that Starbucks is dedicated in delivering each person a unique experience with their coffee purchase. It’s a one-on-one experience that should not only make the customers day but also the barista’s day. Being a barista or a partner at Starbucks not only means making beverages and giving them to the customers, but it also means going beyond being a simple coffee maker and providing customers with more than what they expect. For example, during my time at Starbucks, I remember that each and every customers that came left with a smile, because all of us were trained to always put the customer on a pedestal and make them happy. If one customer comes back unsatisfied with the drink, without any questions asked, we take the drink back and remake a new one with no charge. I also remember one day, during my shift, an elderly lady came to buy a coffee and a mix of granola and yogurt. She stayed at the

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