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Ctts Case Study Milestone 1 & 2

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| Coastline Systems Consulting Phone: 555-555-5555 Fax:555-555-5555 | | DATE OF REQUEST | SERVICE REQUESTED FOR DEPARTMENT(S) | 11/2/2011 | Tech Support / IT consultants | SUBMITTED BY (key user contact) | EXECUTIVE SPONSOR (funding authority) | Name Douglas Davies | Name Peter Charles | Title Web Programmer | Title President / Analyst | Office Coastline office | Office Coastline Office | Phone 555-555-5555 | Phone 555-555-5555 | TYPE OF SERVICE REQUESTED: Information Strategy Planning Existing Application Enhancement Business Process Analysis and Redesign Existing Application Maintenance (problem fix) New Application Development Not Sure Other (please specify…show more content…
There are no records of past job history with client records. | 6 months | Med(Consultants and office) | Saving approx. 5hrs a week, 260hrs a year@ $75 an hour:$20,000 | 1 | Create a new company wide database for job records. | 2. Clients are unable to submit their service request directly to the office. | 6 months | High(for office and customers) | Saving approx. 5hrs a week, 260hrs a year @ $15 an hour:$4,000 | 2 | Build an online client portal | 3. The current system for inventorying clients equipment, configurations, purchase and warranty dates is unreliable | 6 months | Med(Consultants and office) | Saving approx. 1,000hrs @ $75
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