Ctts Case Study Milestone 1 & 2

692 Words Dec 24th, 2011 3 Pages
| Coastline Systems Consulting Phone: 555-555-5555 Fax:555-555-5555 | | DATE OF REQUEST | SERVICE REQUESTED FOR DEPARTMENT(S) | 11/2/2011 | Tech Support / IT consultants |

SUBMITTED BY (key user contact) | EXECUTIVE SPONSOR (funding authority) | Name Douglas Davies | Name Peter Charles | Title Web Programmer | Title President / Analyst | Office Coastline office | Office Coastline Office | Phone 555-555-5555 | Phone 555-555-5555 |

TYPE OF SERVICE REQUESTED: Information Strategy Planning Existing Application Enhancement Business Process Analysis and Redesign Existing Application Maintenance (problem fix) New Application Development Not Sure Other (please specify
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There are no records of past job history with client records. | 6 months | Med(Consultants and office) | Saving approx. 5hrs a week, 260hrs a year@ $75 an hour:$20,000 | 1 | Create a new company wide database for job records. | 2. Clients are unable to submit their service request directly to the office. | 6 months | High(for office and customers) | Saving approx. 5hrs a week, 260hrs a year @ $15 an hour:$4,000 | 2 | Build an online client portal | 3. The current system for inventorying clients equipment, configurations, purchase and warranty dates is unreliable | 6 months | Med(Consultants and office) | Saving approx. 1,000hrs @ $75

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