Cu1530 – Promote Communication in Health, Social Care or Children’s and Young People’s Settings

2.3 Think about a service user you support… describe the range of communication methods and styles you use to meet their individual needs?

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

3.1 – Explain how individuals from a different backgrounds may use communication methods in a different way

People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with children and young people, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning. People also communicate to discuss a situation, negotiate or make a point.

Different social, professional and cultural contexts may affect relationships and the way people communicate due to of a lack of understanding or knowledge of one another’s background and culture. This could be through their race, religion, ethnicity or where they come from. Each one of these can have similar or very different ways to communicate. For example

Answer: There are many aspects of communication that are similar no matter who you are speaking with. This can include maintaining eye contact, responding to what people are saying, and showing respect and courtesy.

Effective communication is important in developing positive relationships with children, young people and adults alike. It is the central key to establishing and maintaining such positive relationships. It means listening, questioning, understanding and responding to match each individual’s stage of development, their age, personal circumstances and their needs. It is important for the communication to be on the same level as the person you are speaking to so that neither person seems to have more power than the other. Good communication is not just about listening and speaking, it is also about watching and feeling. Excellent communication builds trust in relationships with all.

SHC 21: Introduction to communication in health, social care or children’s and young people’s settings

Environment is also very important factor. It is good to thing about location. When we talk to someone we have to make sure the place where we staying it quiet, noisy environment can affect good communication. It is good to provide neutral space where both sides will feel comfortable. Things like wall decoration, colour, lighting can affect people feeling, what can affect communication. Place should be also free from any strong smell which may affect on the people.

People from different backgrounds may use and/or interpret communication methods in different ways because every family has their own way of communicating together. For example: some children might hear or speak more than one language at home or they could hear others swearing. This can affect children’s communication and how they communicate as adults.

The ability to effectively communicate with a wide range of people is a vital factor in working towards building relationships that may flourish and enable the gaining of confidence and trust. As a practitioner, it is important to be patient, approachable, non-judgmental and a good listener. Open communication and a positive attitude

2.3 Explain how different social, professional and cultural contexts may affect relationships and the way people communicate.

Unit 4222-301 Promote communication in health, social care or children’s and young people’s settings (SHC31)

People from different backgrounds can communicate differently. An individual from a different background may not understand the language you speak (English) therefore; you will need an interpreter who will be able to pass your information on to the individual and the individuals message on to you. There are different types of communication methods. Theirs verbal language and non-verbal language such as: touch, tone of voice, gestures and language used. People who are from different backgrounds can use communication by being confident in talking. This then shows their personality and will help them communicate with others effectively. Different

Task 1 (Part 1) Introduction: This assignment will be explaining what is meant by communication, interpersonal interaction, making references to the communication cycle and the key elements for such a cycle. The assignment will be explaining verbal and non – verbal communication when communicating with a wide range of service users. There will be assessment of the effectiveness of communication for service users with different needs. What is meant by communication?