Cu1530 – Promote Communication in Health, Social Care or Children’s and Young People’s Settings

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CU1530 – Promote communication in health, social care or children’s and young people’s settings

1.1 Identify the different reasons people communicate

Communication is a key element in every aspect of our lives and is a way of sharing information from one party to another. It is important that people communicate to help build relationships between parents, practitioners, health care professionals and any other person who may have contact with a particular child. By keeping open channels of communication we are able maintain relationships between all parties. Communication is a way of expressing our feelings, building trust
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For example, you would need to consider the environment if your setting is busy and the information you need to share is confidential and you may want to consider arranging a more appropriate time to talk. Some other factors to consider would be proximity, orientation and posture, for example, when dealing with a young child who you have not yet formed a strong relationship with, you would need to consider if you are too close to them so you do not come across as too intimidating and you would also need to use facial expressions to reassure them i.e. smiling and soft tones.

3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways

It is vital the practitioner considers the different ways they communicate bearing in mind the different background, cultures, linguistic knowledge and styles of their parents and children. If people do not have the same shared experiences they could interpret things in a different way. Some people’s preferred way of communicating may not be face to face as they may be uncomfortable with eye contact, in

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