Cultural Differences Between Tq and Traditional Organizations

1233 WordsFeb 6, 20095 Pages
Cultural Differences Between TQ and Traditional Organizations Some of the contrasting differences between modern TQ organizations and traditional organizations that pre-dated the quality revolution are summarized below. Organizational structures: Traditional management views an enterprise as a collection of separate, highly specialized individual performers and units, linked within a functional hierarchy. Lateral connections are made by intermediaries close to the top of the provinces. TQ views the enterprise as a system of interdependent processes, linked laterally, over time, through a network of collaborating (internal and external) suppliers and customers. Processes are connected to the enterprise’s mission and purpose, through a…show more content…
Management’s role: Once the organization has found a formula for success it is reluctant to change it. Management’s job, therefore, is to maintain the status quo by preventing change. In TQ, the environment in which the enterprise interacts constantly changes. If the enterprise continues to do what it has done in the past, its future performance, relative to the competition, will deteriorate. Management’s job, therefore, is to provide the leadership for continual improvement and innovation in processes and systems, products, and services. External change is inevitable, but a favorable future can be shaped. Union-management relations: In traditional management, the adversarial relationship between union and management is inevitable. The only area for negotiation lies in traditional issues, such as wages, health, and safety. In TQ, the union becomes a partner and a stakeholder in the success of the enterprise. The potential for partnership and collaboration is unlimited, particularly in the areas of education, training, and meaningful involvement of employees in process improvement. Teamwork: In traditional management, hierarchical “chimney” organization structures promote identification with functions and tend to create competition, conflict, and adversarial relations between functions. In TQ, formal and informal mechanisms encourage and facilitate teamwork and team

More about Cultural Differences Between Tq and Traditional Organizations

Open Document