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Cultural Diversity Paper

Decent Essays

Abstract:
Strengthening the workforce is about how companies can become culturally diverse; educating and training their employees to be culturally aware, sensitive to the needs and feelings of others in the work environment, and competence, in order to interact with respect and integrity among themselves – but more importantly, to treat customers and vendors more efficiently and professionally. Companies must strive to be in compliance with federal regulations in order to avoid any violations against employees regarding discrimination laws in the work place.
Keywords: Cultural diversity, employee, impacts, insights, workforce,

Our distinctive differences can strengthen the global workforce by allowing for inclusion of people with unique …show more content…

Organization: Diversity brings substantial potential benefits, such as better decision making and improved problem solving. A greater variety, of creativity and innovation, could lead to enhanced product development and marketing to an expanded target group providing organizations with the ability to compete in the global markets (Murmu, 2014). Individuals come from a variety of places in the world to join the workforce in America; consequently, it is now vital for employers to acquire the necessary skills to manage multicultural interactions and issues among employees (Chrobot-Mason, 2012). Being culturally competent is also necessary when providing clients with services; cultural diversity is one of the guiding workforce principles (Benavides, 2007).
A company’s future expansion to countries outside of the U.S. could be achieved with a greater degree with internal personnel that have an understanding of foreign protocol and business practices rather than having to hire someone new from the outside. This type of workforce may have alternative perspectives about how a problem can be …show more content…

(2007, March 7), Bringing cultural competence to the workplace, describes how some people from other cultures are relationship oriented versus our culture that is time oriented. Company employees trained in cultural diversity would know how to address and service a client’s relationship oriented way of working and interacting with co-workers and management.
The video mentions understanding other cultural differences like low context communicators and high context communicators, instructor Benavides spoke on how some people from other cultures are high context communicators with characteristic use of a lot of non-verbal signals (hand gestures, body language ) and facial expressions. The low context communicator is characterized by direct, linear, and time limited (Benavides, 2007).
Next, enabling service delivery in customer service communication to be accessible for the population that is, to be served by people who are fluent and competent about the service and/or product they service, (Benavides, 2007). This type of accommodation could help companies adjust the way they allocate goods and services and attention to clients in business interactions.

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