Current Skill Gaps in the Hospitality Industry

In relation to hospitality and catering, the non-commercial or “public” sector exists in the form of hospitals and institutes of education. Organisations in the commercial sector are privately owned and exist solely to find a niche to exploit to make money. While money-making is still a factor in the private sector, it is not the main goal. With the primary goal, demographic and expectations of the target audience, along with location and budget, all taken into account, different areas of the hospitality and catering industry begin to differ widely.

The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human

The hospitality and leisure industry hug a variety of sectors and businesses across hotels, restaurants and restaurants, travel and tourism, gaming, sport and leisure. The sector is reliant on the consumer confidence and business sentiment and is facing rising pressure to deliver innovation, value and quality. Hospitality is that business that helps people to feel welcome, relaxed and to enjoy themselves. It is all about customer service and providing the best quality and experience possible for the customers. (Discover Hospitality, 2012)

1. One reason for the high turnover rate of hospitality staff is the fact that many hospitality jobs do not pay well. Personnel usually begin at a lowest wage rate or below which does not fascinate top eminence long-term employees because these employees are always looking for a better paying position. Situations that pay below tiniest net depend entirely on customer satisfaction and liberality. “Tips”. Around the world, the average beginning wait staff personnel is paid $2.15 per hour by their employer. The rest of their revenue is based pay on the urge of their customers. Monetary turn-downs mean fewer consumers, which in turn shrinkage is wage potential. Add this to the fact that many hospitality positions are seasonal and it is not hard to see why hospitality staff turnover can reach high rates quickly.

The data for research was gathered through primary research, in form of mailed questionnaire of opinions, performance and career paths to investigate whether formal qualifications would help the general managers in their career development. The research focussed on the career progression of general managers with qualifications or without qualifications, in 50 plus bedroom hotels that appeared on the Scottish Tourist Board. This article is useful for future graduates and future managers or general managers as it gives information of the beginning level to be a manager in hotel industry. The limitation for this research was, only 54 questionnaires were returned from 96 those were delivered. As the consequences, bias that affected data reliability and result did not represent the total sample of population. Based on research findings, the author concluded that within the changes of industry, it increases the demand for general managers to be more business-oriented. Therefore, universities start to reduce traditional approach such as food and beverage operations in the students’ subject. Moreover, formal qualifications have become an essential part for managers’ carrier in Scotland and were recognized by giving benefits in function managerial skills rather than personal transferable skills such as communication, time management, decisions making and leadership qualities. This article is useful for industry as it provides the combination of information including theories and traditional compares with modern approaches to achieve the General Manager position. It also helps educational providers to modify and improve the hospitality students’ curricula in order to meet the needs of current industry

The scope of the hospitality industry refers to the range of businesses that provide services and facilities. The hospitality economy is one of the country’s key industries with huge growth prospects in jobs. In employment terms, restaurant are easily the largest sector, closely followed by a pubs, bars and club with the hotel sector growing more slowly, and the contract food service sector holding steady .

In conclusion, the discussion above shows how the Human Resource Management department of Four Seasons Hotels and Resorts functions. Using different employment strategies, it has been able to warranty the most remarkable workforces in the industry hospitality (Cascio, 2018). Regardless of the unavoidable gaps that exist in every organization concerning the aspect of human resource, the company has relieved the competency gaps that exist among the employees to an impressive level due to their commitment to applying well-planned human resource

Hospitality jobs, which include hotel jobs, resort jobs, restaurant jobs and other food service jobs, require constant positive interaction between individual employees and guests in order to establish a connection that will keep the business thriving (Wang, Y. (2010). New trends in management have swept through the international hospitality industry in recent years and some have left without a trace while others have shown more staying power. Whether it be total quality management, employee empowerment, or re-engineering, each new management shares a common element. The main yet rapidly changing role of the manager in implementing change, facilitating employee performance, building effective teams, and assuring delivery of quality goods and services to the public(Wang, Y. (2010). The hospitality industry 's employment base is the largest of any industry in the private sector in the USA. It surpasses the agriculture sector and the auto, electronics, steel, and textile industries combined in number of people employed. The hospitality industry worldwide employs over 255 million people. Within the USA, the hospitality industry employs over 13.9 million people, or 11 per cent of the working population. Hotel employee turnover is a well-documented problem in the hospitality industry with reported turnover rates ranging from 31 percent to 43 percent to 58.8 percent in the U.S. (Ziegler, H. (2015). Turnover in the hospitality industry is reported to be "nearly twice the average

Hospitality industry is one of the world¹s largest employers and brings people together in a global community. It is undergoing a significant change with cross-border expansions in high-growth markets and the threat of digital or tech disruptors. This is redefining the roles, responsibilities and capabilities of leaders in the industry and has created a demand for professionals with a strategic mindset, agility, strong leadership skills, and financial sophistication. Moreover, characteristics of the industry such as dynamic travel trends, labour intensive workforce from different cultures, long operating hours, intense competition and fast pace of developments requires a leader to have broad understanding of property-development skills as well as operating skill-sets. Leaders should have a clear understanding of the company’s brands and its strategies as they enter new markets.

The industry chosen for this assignment by the author is the hospitality industry. This industry has been the unifying force making the world a global village for everyone. It is a multitrillion-dollar industry majorly depending on disposable income and the availability of leisure time. It is a broad range of fields within the service sector that revolves around lodging, theme parks, transportation, cruise lines, event planning and a plethora of other services geared towards comfort and serving others. The history of this industry is dated back to the Colonial Period in the 1970’s. The industry as we know it today began to take form in the early 1950’s and 60’s, leading the way for growth into the dynamic industry we know

Employees play a pivotal role in delivering customer service to customers and generally speaking companies are aware of that role. However, companies seek out every avenue necessary to keep internal cost at a minimum while being able to offer price commitment. A great deal of these cost reduction strategies maybe the cause of the increase in the latest turnover number in 2014. It was reported that for the past four years prior to 2014 there has been an increase in turnover rate in the accommodation industry. In 2014 According to Bureau of Labor Statistics’ Job Openings and Labor Turnover (JOLTS) program. In 2014 it was reported that restaurant and accommodation sector lost 66.3% of its workforce, this number has a 10% increase from the previous four years. JOLTS breaks down this number into three major components that allow us to see the sum of the parts that makes up the total lost. The data bar chart shows that for the last 8 consecutive years the turn over rate within the Restaurants-and-Accommodations Sector and Private Sector has been constant.

Employees are the backbone of any organisation. They are the human capital that operates the functions of the organisation. Employees enable an organisation to function with its day to day operations. According to the Global Talent Trends and Issues for the Travel & Tourism Sector report by World Travel & Tourism Council (WTTC), global employment in hospitality is over 100 million jobs. This figure is expected to rise 2% yearly. Hospitality industry will grow faster in upcoming years. Global and national employee demand and supply pool will be affected. More hospitality industry employees will be needed to fulfil the demand. Therefore, retention of employees for a stable workforce in an organisation is important.

Different staff members are required in the hospitality industry. For instance in hotels the main staff position that required are following:

This report is going to present the importance of planning, recruitment and selection, training and development, reward management in the human resource management of hotel industry. For detailed consideration,

A) The Human Resource (HR) unit has a challenge to allocate the older employees in suitable positions that is beneficial for both the hotel and the aging workforce. The HR unit also has to ensure that the hotel would maintain a good image and increases their productivity. There is also a need for the HR unit to create a supportive culture for the older workers in order to manage such diverse workforce.