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Customer Collaboration: Case Study

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Identify total number of customers under customer collaboration and calculate % out of all customers
2. Request revenue by the collaboration customer and total revenue
3. Calculate percentages to determine how mature is customer collaboration
4. Evaluate if organization has mature technology in place for collaboration, that is - share forecast, POS data, etc.
Identify groups that generate forecast
2. Check if the teams use any forecasting tools (other than Excel)
3. Check if groups have a central repository for forecast and maintains at least 2 years of history
4. Check if groups use customer collaboration data in forecasting
5. check if products are classify in categories
6. Request for forecast accuracy KPI, if not available calculate. Forecast accuracy should be measure …show more content…

Check if supply planning team deals with any central demand planning team or directly with markets
3. Check if team uses any system to perform the planning
4. Check data accuracy as supply planning is highly dependent on the data quality
5. Review supply planning process and identify gaps compared to leading practices
6. Check collaboration among teams
Understand current planning process and compare it with KPMG's IBP framework to identify gaps in the process
2. Determine if executives are involve in the process
3. Determine is the Finance is involved in the process all along
4. Determine if the forecast is too volatile and inventory is high
Identify if there is any centralized function
2. Check if communication among teams is clear. Too many sales people connecting directly to plants or production planners is a sign of absence of a sound process.
3. Check KPIs: check if plants adhere to schedules and plants' utilization is high
4. Check if plants are not maintaining high inventory that may be due to primary focus on plant utilization.
Check if too many people are interacting directly to plant or production planner to change schedule.
2.Check if production schedule varies a lot cycle over

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